Collections & Recoveries Operations Manager - £50,000 Collections & Recoveries Operations Manager -  …

Aston Carter
in Gloucester, England, United Kingdom
Permanent, Full time
Be the first to apply
GBP35000 - GBP55000 per annum + Benefits
Aston Carter
in Gloucester, England, United Kingdom
Permanent, Full time
Be the first to apply
GBP35000 - GBP55000 per annum + Benefits
My client is a leading Retail & Commercial Bank, who are looking to hire an Operations Manager to lead 200 call centre employees, both onshore and offshore. Your team will be responsible for resolving customer issues and managing complaints centred around debt collections and recoveries.

My client is a leading Retail & Commercial Bank, who are looking to hire an Operations Manager to lead 200 call centre employees, both onshore and offshore. Your team will be responsible for resolving customer issues and managing complaints centred around debt collections and recoveries.

You will have 8 direct reports, and you will be responsible for ensuring the team consistently delivers high customer service and also driving positive cultural change across the office.

Requirements:

  • Experience in Collections & Recoveries essential (secured or unsecured)
  • Over 4 years' relevant experience in an operational management role
  • Strong people leadership skills - training & coaching teams
  • Driving change adoption (cultural change & new methods of working

Trading as Aston Carter. Allegis Group Limited, Maxis 2, Western Road, Bracknell, RG12 1RT, United Kingdom. No. 2876353. Aston Carter is a company within the Allegis Group network of companies (collectively referred to as "Allegis Group"). Aerotek, Aston Carter, EASi, Talentis Solutions, TEKsystems, Stamford Consultants and The Stamford Group are Allegis Group brands. If you apply, your personal data will be processed as described in the Allegis Group Online Privacy Notice available at https://www.allegisgroup.com/en-gb/privacy-notices.

To access our Online Privacy Notice, which explains what information we may collect, use, share, and store about you, and describes your rights and choices about this, please go to https://www.allegisgroup.com/en-gb/privacy-notices.

We are part of a global network of companies and as a result, the personal data you provide will be shared within Allegis Group and transferred and processed outside the UK, Switzerland and European Economic Area subject to the protections described in the Allegis Group Online Privacy Notice. We store personal data in the UK, EEA, Switzerland and the USA. If you would like to exercise your privacy rights, please visit the "Contacting Us" section of our Online Privacy Notice at https://www.allegisgroup.com/en-gb/privacy-notices for details on how to contact us. To protect your privacy and security, we may take steps to verify your identity, such as a password and user ID if there is an account associated with your request, or identifying information such as your address or date of birth, before proceeding with your request. If you are resident in the UK, EEA or Switzerland, we will process any access request you make in accordance with our commitments under the UK Data Protection Act, EU-U.S. Privacy Shield or the Swiss-U.S. Privacy Shield.

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