The Senior Transition Consultant will work with Employee Benefit Consultants and Trustees of new PRT business to develop scheme specific transition plans in order to reconcile scheme member data and accurately & contractually record the benefits secured, ensuring that all parties have the most up-to-date information for the ongoing administration of all schemes.
What You'll Be Doing
Developing a ‘scheme specific’ transition plan for all transactions and providing to all Trustees, their advisers and to all interested parties within L&G appropriate documentation demonstrating how the transition project is being handled. Establishing and maintaining the correct structures to control and transition the scheme in the most efficient and timely manner.
Analysing scheme benefits and data to draft legal agreements that allow all benefits to be properly administered by the Client Services administration areas
Ensuring that all teams within PRT have the correct benefit specification and data to guarantee that the customers receive their correct benefit entitlement and schemes are funded accurately. Performing first line peer review for team members on these documents, alongside external emails and internal stakeholders.
Taking responsibility for the progress of allocated schemes, including regular reviews, ensuring prompt and appropriate response to customer communications and the provision of relevant information internally and externally
Supporting the new business origination team and the Transition Managers in the relationship management of key stakeholders, including participation at client meetings and presentations, and attending site visits to gather an understanding of the quality of the data prior to transaction
Following all processes to ensure communication in a timely manner and allow a full audit trail of all benefit and data items throughout the lifecycle of the onboarding process. Assisting in the delivery of continuous improvement across PRT Client Services, and in the provision of relevant management information when required.
Ensuring all internal customers and any relevant third parties are kept updated in a timely fashion on any key information which impacts their processing to enable them to treat the end customer fairly
In collaboration with the Transition Team Manager, supporting the ongoing development of the team by providing appropriate support and training to less experienced members of the team in new processes.
Consumer Duty - Ensuring customers have sufficiently tailored information to enable them to understand what is being communicated, including any action they need to take or when advice or further support may be required
What We're Looking For
Pension Qualification such as CII or PMI or demonstrable equivalent experience
Knowledge of pension’s regulations for DB schemes, including a detailed understanding of the requirements for schemes in the process of de- risking, is essential
Understanding of the way benefits are structured and administered in Defined Benefit schemes is essential.
A knowledge of the following legislation and remains compliant:
Treating Customers Fairly
A strong understanding of the risks to their team, and the business. Actively takes steps to reduce these risks.
Highly customer focused and understands the need to maintain and improve relationships with both internal and external customers. This includes policyholders, scheme members, legislative bodies, third parties and your colleagues within the whole of L&G.
Ability to provide an accurate and cost-effective service by getting it right first time.
Organisation and experience of project management
Ability to manage tight timescales, prioritise own work or escalate if necessary