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DWP Digital

ServiceNow Administrator

DWP Digital
United Kingdom, Leeds
Posted 2 months ago Hybrid Permanent GBP31989 - GBP45108 per annum
We're looking for ServiceNow Administrators to join our brilliant DWP Digital Community. £31,989 - £45,666 based on level/experience, plus 27% pension

DWP. Digital with Purpose.

We're looking for ServiceNow Administrators to join our brilliant DWP Digital Community.

We have roles at a couple of levels, so whatever your level of experience we'd love to hear from you.

DWP is the UK's largest government department. We're using the latest tech and tooling to transform how people access our services, and also to improve the work experience for over 110,000 colleagues.

💸 £31,989 - £45,666, plus 27% pensions contributions, flexible and hybrid working, and great work life balance 💸

Delivery. Work. Projects.


DWP place was initiated in 2019 to transform our existing Service Management platform, ServiceNow, to a user centric model that promotes self-service, cost effectiveness and enable colleagues to get much more from their Digital Workplace & deliver a positive impact for colleagues, citizens and taxpayers.



We're introducing new features and capabilities like Automation, Self-Healing and Virtual Agent.

DWP Place operates IT Service Management , Field Service Management , IT Business Management (ITBM), Employee On boarding and Security Incident Response (SIR) on the ServiceNow platform.


Our team has grown to support the demand for continual improvement and major change. We are looking to recruit ServiceNow System Administrators with experience in supporting and maintaining ServiceNow.



You will deal with the day-to-day management and administration of DWP ServiceNow, as well as our Amazon Web Voice capability and supporting infrastructure. This will include providing technical and operational 3rd line support to safeguard the live service.

Your skills:

  • Experience of managing and operating a ServiceNow environment including the integration of ServiceNow Platform with other Technologies.
  • Experience in operations of ServiceNow application sets Incident Management, Problem Management, Change Management, Configuration Management.
  • Experience of managing releases using the ServiceNow related Software Delivery Lifecycle.
  • Effective Communication at different levels, across support and engineering, business users, architecture and 3rd party suppliers.
  • ServiceNow Certified Administrator, Developer, Implementation Specialist (or equivalent experience).

Details. Wages. Perks.

Your home hub will be in your choice of Blackpool, Leeds, Manchester, Newcastle or Sheffield

We offer Hybrid home/hub-based working - that will mean about 40% of your time in the office. And we have brilliant collaboration tools so we can work effectively at home.

Our pension offer is brilliant. You'll get 27.9% employer pension contributions - so you can look after your own future while building solutions that empower others to do the same.

💜 Some of the benefits our team love 💜

  • You'll get a generous leave package, and the ability to take extra days off on flexi time
  • flexible working options to enable you to achieve the work life balance that right for you including part-time, flexi time and job sharing
  • Civil service pension with an employer contribution of 27.1%
  • training and development opportunities
  • Discounts and savings on shopping, fun days out and more
  • Interest-free loans to buy a bike or a season ticket
  • Professional development, coaching, mentoring and career progression opportunities.

CLICK APPLY for further information and to start an application on Civil Service Jobs.

job_description_image
Job ID  189584
ABOUT COMPANY
United Kingdom, London
Public Sector
DWP Digital is leading the transformation of the UK's largest government department - the Department for Work and Pensions (DWP). Now more than ever, ...
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