Claims Handler - EL & PL




Department: Legal




Employment Type: Permanent - Full Time




Location: Liverpool




Description



The claims handler will be responsible for managing a caseload of PL & EL claims up to a reserve value of GBP 30,000. This includes personal injury, product liability and property damage. The handler will manage the claim from inception to settlement pre litigation.




Key Responsibilities

• To pro-actively manage a caseload of Public Liability, Employers Liability, Product Liability & Property Damage claims

• Maintain accurate data on relevant case management system

• Comply with set client SLA's

• Ensure quality service standards and productivity levels are maintained to a high standard

• Allocate new claims and set strategies

• Carry out supervisory tasks appropriate to level

• Assist with training and mentoring team members

• Undertake appropriate additional tasks provided by the Team Leader

• Attend Client review meetings and assist with client project work where applicable

• Build and maintain excellent relationships with Clients




Skills, Knowledge and Expertise

• Minimum 2 years casualty claims handling experience

• Experience dealing with quantum up to GBP 25k

• Excellent attention to detail

• Strong communication and negotiation skills

• Strong organisational skills

• Supervisory experience is desirable

• Excellent client care and customer service skills

• Ability to manage own volume workload via task management

• Ability to work as a team and independently




Benefits

• Davies Incentive Plan


• 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days)


• Family Cover Private Medical Insurance (Bupa) - will automatically be at single cover level but can opt into family option within first month of joining.


• Simply Health Care Cash Plan


• WeCare - 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing


• Death in Service


• Critical Illness Cover


• PHI/Income Protection (Private health insurance)


• Pension Contribution based 5% Employee / 3% Employer


• Employee Resource Groups


• Employee Volunteering Programme


• Cycle to Work Scheme*


• Tech Scheme*


• Season Ticket Loan*


• Gym Flex*


• Access to Online Discount Sites


• Discounted Gourmet Society Membership


• Discounted Tickets for Merlin Attractions nationwide


• Discounts at local retail outlets

* after successfully completing probation