2022 Bloomberg Apprenticeship: Audiovisual Technician - Level 5 (Employee Operations) 2022 Bloomberg Apprenticeship: Audiovisual  …

Bloomberg
in London, United Kingdom
Permanent, Full time
Be the first to apply
Competitive
Bloomberg
in London, United Kingdom
Permanent, Full time
Be the first to apply
Competitive
2022 Bloomberg Apprenticeship: Audiovisual Technician - Level 5 (Employee Operations)
Programme Duration: 24 months
Start Date: September 2022

Who are we?
At Bloomberg we work on purpose. The goal of our Apprenticeship Programme is to help you find yours.

Are you interested in the world of finance? Do you want to learn how data and technology keeps the global markets moving? Do you want to help bring clarity to a complex work? Do you want to be a part of our future?

Bloomberg is a company that is constantly innovating, and as part of the Apprenticeship Programme you'll learn as much about yourself as our business. Bloomberg will support you every step of the way. You'll get a dedicated line manager, a buddy and a mentor. You will have access to a comprehensive training programme and will be provided guidance on every step of your journey with us.

What is the Apprenticeship Programme?
The Apprenticeship Programme at Bloomberg is an exciting opportunity to take your first steps in starting a rewarding career with us. Our Apprenticeship Programme will support you in combining work and education, where you will have an opportunity to gain a formal qualification while also being an important and highly valued member of the team. This opportunity will provide you with an alternative route into a global organisation away from the classic university pathway. You'll be encourage to learn, develop and grow, while working within a collaborative and innovative environment.

This comprehensive programme will provide you with extensive internal training, a carefully curated education plan with one of our academic qualification providers, and highly valuable hands-on experience of working within a fast-paced and challenging environment.

Introducing the Employee Operations team
Workplace Operations & Supply Chain, through our services and applications are dedicated to providing an employee experience that drives innovation, collaboration, productivity, and transparency. Our Global Employee Operations Team is central to this effort by providing platinum support to nearly 21,000 employees and more than 500,000 annual visitors in more than 170 state of the art offices around the world.
We are a close-knit, hardworking team who rely upon a complex set of proprietary and third-party systems to deliver the services we provide; and those systems are the key to understanding where we are doing our jobs well, and where we can develop. For example, our 21,000 employees generate more than 320,000 service requests each year through a ticketing system that drives both human and automated services-from software download to a Desktop dispatch. We handle approximately 400+ software titles, as well as monitoring our entire corporate network that consists of 28,000 PCs, 50,000 screen displays and 120,000 network connections.

As an apprentice focussed on AV and Technical support will be responsible, under minimal supervision, for design, setup, and delivery of audiovisual provision in accordance with the specifications of internal and external stakeholders. Support is coordinated via ticketing systems, over the phone or Instant Message. The role will be a combination of providing remote and desk side support for PCs, Laptops & MACs. In addition to PC support you will have the opportunity to learn more about and support other areas such as Mobile Technology and AV systems.

Eligibility Criteria:
  • Available to start September 2022
  • A minimum of three GCSEs grade A - C (Including Maths & English)
  • Learners must not hold an existing qualification at the same or higher level than this apprenticeship in a similar subject
  • Posses the right to work in the UK

We will trust you to have:
  • Ability to provide outstanding customer service
  • Ability to work calmly under pressure
  • Be great at time and workload management
  • Strong customer service skills including telephone etiquette and a professional demeanour
  • Foundational knowledge of technology processes and systems, such as popular operating systems and software applications. Plus an eagerness and aptitude to learn new technologies
  • Strong organisation skills and an eye for detail
  • Experience working as part of a team

Interview Process:
Step 1: Online Application Form: Submit an online application form along with your most up-to-date CV and/or your UCAS personal statement. Show us you are eligible.

Step 2: Telephone Interview: Successful candidates will be invited to schedule a 20 minute telephone conversation with a Bloomberg Recruiter. Show us you are motivated.

Step 3: Team Leader Interview: Complete some interactive online tasks and exercises designed to help you demonstrate your strengths and abilities. Show us you are capable.

Step 4: Final Interview: Meet with our Managers to discuss your motivations and potential. Show us you are the best person for the apprenticeship.

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We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Bloomberg is a disability inclusive employer. Please let us know if you require any reasonable adjustments to be made for the recruitment process. If you would prefer to discuss this confidentially, please email access2@bloomberg.net. Alternatively, you can get support from our disability partner EmployAbility, please contact +44 7852 764 684 or info@employ-ability.org.uk

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