2nd Line Desktop Support – 6 Months FTC - Asset Management 2nd Line Desktop Support – 6 Months FTC - Asset  …

Bowers Partnership
in London, England, United Kingdom
Permanent, Full time
Last application, 03 Apr 20
£50k + Bonus & City Benefits
Bowers Partnership
in London, England, United Kingdom
Permanent, Full time
Last application, 03 Apr 20
£50k + Bonus & City Benefits
We are looking for a 2nd Line Desktop Support Analyst to drive improvement in the User Experience of the Desktop Environment. This is a Fixed Term contract and will be 6 months initially with the potential to extend. We would like you to have a strong focus on improving the User Experience.

Key Skills

  • 3-5 years in a desktop support role
  • Windows 10
  • Microsoft Office
  • Microsoft Active Directory/Azure AD
  • Group Policy
  • Citrix XenApp and XenDesktop
  • Microsoft Office 365
  • Microsoft Intune

 

Benefits:

  • High annual bonus
  • 25 days holiday increasing after 5 years
  • Non-contributory pension scheme 10% basic salary
  • Cycle 2 work scheme
  • Dental plan scheme
  • Sports club membership subsidy
  • Season ticket loans interest free
  • Childcare voucher scheme

 

Main Duties & Responsibilities

  • Identify and remediate issues on user devices
  • Create and execute remediation plans for identified issues
  • Set up performance metrics and monitoring tools to proactively analyse performance data
  • Examine the current hardware and software stack and propose changes based on quantitative analysis of alternatives
  • Work closely with the broader infrastructure team
  • Contribute to Desktop Strategy
  • Communicate and coordinate with vendors to implement fixes and improvement where necessary

 

Personal Attributes 

  • Enthusiastic, hardworking and driven
  • Self-starter, with the ability to use own initiative with an entrepreneurial mindset
  • Excellent written and verbal communication skills
  • Analytical and problem-solving skills
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