AWM - Wealth Management, Operational Risk Management - VP AWM - Wealth Management, Operational Risk  …

J.P. Morgan
in London, England, United Kingdom
Permanent, Full time
Last application, 29 May 20
J.P. Morgan
in London, England, United Kingdom
Permanent, Full time
Last application, 29 May 20
Operational Risk Management is part of Compliance, Conduct and Operational Risk (CCOR), within the Risk Management and Compliance organization. CCOR maintains oversight of the firm’s compliance, conduct and operational risk management activities and are responsible for the design and execution of the CCOR program, which consists of the second line of defense’s responsibilities in managing the firm’s compliance, conduct, and operational risk


  • Govern: CCOR in the second line of defense establishes policies and standards which set forth the requirements for the LOBs and Corporate Functions regarding the management of operational risk and enables oversight and independent assessment over operational risks inherent within the firm’s activities.
  • Identify: The LOBs and Corporate Functions have primary responsibility for the identification of the operational risks inherent within their day-to-day business activities, consistent with standards established by CCOR. CCOR provides oversight and independent assessment of the risks identified by the LOBs and Corporate Functions and, where appropriate, escalates any new or emerging risks or issues.
  • Measure: CCOR independently assesses operational risks through quantitative and qualitative means. CCOR’s independent assessment identifies risk drivers that may impact operational risk activities and the controls to help mitigate such risks.
  • Monitor & Test: CCOR uses the results of risk assessments to identify heightened areas of operational risk to independently monitor the risks and test the effectiveness of controls within the LOBs and Corporate Functions. CCOR utilizes key risk indicators (KRIs), key performance indicators (KPIs), and other metrics to periodically identify areas where incremental monitoring and / or testing may be needed.
  • Manage: CCOR informs the firm of operational risk levels and provides associated second line of defense support to all areas of the firm (except Audit). These activities include raising issues for the first line of defense to remediate through action plans and reviewing KRI and KPI thresholds. CCOR leverages a centralized strategy for metrics and dashboard reporting to support these activities.
  • Report: CCOR reports on the results of its activities to the LOBs and Corporate Functions including changes in risk assessments, results of monitoring and testing, and required corrective actions. CCOR reports and escalates issues to the Directors’ Risk Policy Committee (DRPC) and senior management consistent with the firm’s escalation practices.

Specific responsibilities

  • Promote and instill a strong culture of Operational Risk Management (ORM) and operational excellence, partner with the business to continually improve OR processes and business operating models supporting safe business growth and informing and influencing risk-based decision making
  • Review and credible challenge of business unit's documented operational risk processes and procedures
  • Oversee and assess risks associated with WM EMEA New Business Initiatives (NBI) and other change programs within the business and challenge the control environment within these programs
  • Help drive the development of regional and legal entity alignment of CCOR framework, including WM KRIs, Loss Data, Independent Risk Assessment (ISRA), and the ICAAP for WM Legal entities
  • Participate in WM risk identification and participate in relevant EMEA Control, change management initiatives, committees/Forums and escalate any new or emerging risks or issues (via CCOR flash, BCC scorecard, Material Risk Inventory, as appropriate)
  • Promote cross AWM/LOB consistency and adoption of best practices collaborating as necessary with respect to significant legal entity matters related to WM EMEA, Operations, including JPMBL.


  • Experience with risk management, product ownership, business management and operations, controls management, and Monitoring/Testing with an emphasis on the financial industry
  • Strategic thinker with strong analytical, problem solving and project management skills with successful track record of completion
  • Strong interpersonal and influencing skills and ability to drive change
  • Ability to multi-task, prioritize and thrive in a fast-paced and evolving environment
  • Passionate and capable of learning in a changing environment while delivering results
  • Detailed knowledge of Wealth Management, including Operations will be an advantage as will previous Risk/Audit experience


Minimum University/Bachelor’s Degree with industry experience

Opening date: 11th of May 2020

Closing date: 08th of June 2020

JPMorgan Chase & Co. offers an exceptional benefits program and a highly competitive compensation package. JPMorgan Chase & Co. is an Equal Opportunity Employer and a member of the UK Government’s Disability Confident Scheme