Account Manager IIG

  • Location: London, England, United Kingdom
  • Salary: Competitive
  • Job Type: Full time


The key responsibilities of the role include:


The Account Manager is responsible for our clients day to day servicing needs and is accountable for ensuring their complete satisfaction with:

  • Responsiveness to their enquiries regarding the operation of all products
  • Adherence to procedures and agreed Service Level Descriptions
  • Accurate and timeliness of agreed daily/weekly/monthly deliverables  

The successful candidate will benefit from having:

  • Main operational contact for client enquiries liaising with the appropriate internal partners
  • Proactive monitoring of client deliverables
  • Identifying revenue generating/cost reducing client operational efficiencies
  • Principle participation in client service reviews
  • Administration of client accounts
  • Maintenance and adherence of Service Level Descriptions
  • Project management of restructure and transition activity
  • Communication of any changes to the client relationship to the relevant internal partners
  • Proactively work with the client and internal partners to automate manual processes and minimise risk

About Northern Trust

For more than a century, Northern Trust has worked hard building our legacy of outstanding service, expertise and integrity. From a Chicago-based bank founded in 1889, we now have more than 20 international locations and 16,500 employees globally. We serve the world’s most-sophisticated clients – from sovereign wealth funds and the wealthiest individuals and families, to the most-successful hedge funds and corporate brands.


We burnished our reputation as a global leader delivering innovative investment management, asset and fund administration, fiduciary and banking solutions enabled by sophisticated, leading technology. And through it all, we continually laid a solid, forward-looking foundation on which future generations can continue growing and achieving greater.


Northern Trust proudly cultivates a diverse workforce, to serve our diverse client base. We strongly believe that diversity of experience contributes to a broader collective perspective that will consistently lead to a better company. We encourage applications from the best regardless of ethnicity, gender, gender identity, age, nationality, disability, sexual orientation, education, socio-economic background, parental and caring status, or religion.


As of September 30, 2017, Northern Trust Corporation had:

  • $131 billion in banking assets
  • $7.8 trillion in assets under custody
  • $9.7 trillion in assets under custody/administration
  • $1.1 trillion in assets under management