Administration & Release Specialist, ServiceNow Platform, Global, London Administration & Release Specialist, ServiceNow  …

in London, England, United Kingdom
Permanent, Full time
Be the first to apply
in London, England, United Kingdom
Permanent, Full time
Be the first to apply
Administration & Release Specialist, ServiceNow Platform, Global, London
Your opportunity
In Global Technology Services (GTS), we make an impact by providing leading edge technology products and support to the entire Deloitte organization.
We offer innovative technology solutions that cross borders and help Deloitte deliver and connect with their clients, their communities, and one another in ways they never thought possible.

In support of our ServiceNow platform we have a new opening for a ServiceNow Platform & Quality Assurance Specialist. The primary objectives of this position will be to support the production needs of the platform, build workflows to support customers, manage/participate in release management and perform testing functions within the ServiceNow platform. The role sits within the ServiceNow team and is tasked with ensuring quality delivery of our solutions that integrate various enterprise systems in a hybrid cloud environment.

•Looking to expand your ServiceNow platform, release management and testing experience?
•We're looking for a sharp analytical and detail orientated individual who's adept at managing the reliability and integrity of the platform through systems administration, collaborating with development teams to facilitate release management, building and testing workflows while improving the quality of enterprise grade solutions as part of an Agile delivery cycle
•Do you want to expand your skills and have the chance to learn and get exposure to some of the latest and greatest modules and features in ServiceNow? If so we are looking for you...

We are proud to offer flexible working arrangements which allow our people to choose the most suitable working arrangement that works for them. Whether this is working 4 days per week, taking the summer months off work, or more flexibility around your working pattern, we consider both formal and informal working arrangements that allow our people and our clients the best outcome.
If you would like to hear more about our flexible working arrangements, please let us know.

Are you looking to return to the workplace after an extended career break?
For this role we can offer coaching and support designed for returners to refresh your knowledge and skills, and help your transition back into the workplace after a career break of 2 years or more. If this is relevant for you, just let your recruiter know when you make your application.

Your role
As a Platform Administration & Release Management Specialist, you will be a key member of the ServiceNow team driving the quality of our products and services to the next level. You will work within our Agile software development process and have an important impact to the delivery of our services. This opportunity requires advanced ServiceNow Systems Administration and release management skills backed by good quality assurance and development skills within the ServiceNow platform that enable the individual to deliver a high level of service to meet the expectation from the business.

•You'll work across ServiceNow projects and initiatives to manage the reliability and operations of the platform.
•Participate in/manage release management processes ensuring new features and enhancements are successfully deployed across the lifecycle
•Develop story acceptance criteria, applicable testing frameworks and QA/UAT test cases as needed to ensure a high quality deliverable from our team
•Use or develop skills across the ServiceNow platform in areas such as IT Service Management, IT Business Management, Security, IT Operations Management, CMDB and more
•You will have exposure to work on different requests and incidents in ServiceNow in a second level support capacity with support from the broader ServiceNow team
•Participate in our strategy to deploy automated testing frameworks and engage in a culture of continual improvement with regards to delivering world class solutions
•You will have the opportunity to interact with management and leaders in a global environment from multiple countries and varied business areas across our organization

Your work, your choice
At Deloitte we believe the best impact is the value we add, not the hours we sit at our desk. We carefully consider agile ways of working, both formal and informal, that allow for the best impact for our people and our clients. Please speak to your recruiter about the working pattern that works best for you.

You will be based at our London office, with an option of working from home one day a week

Work pattern:
This is a permanent contract opportunity. The role can be worked on a full-time basis. Our team members work a variety of agile working patterns. Tell us what arrangement works for you and we'll try to accommodate.

Your professional experience
•Signigicant experience in ServiceNow Systems Administration/Release Management
•Certified System Administration or Certified Implementation Specialist certification
•Day to day administration of the ServiceNow platform including release management
•Leads and conducts code reviews to assure platform reliability and stability
•Leads/conducts quality assurance testing
•Leads ServiceNow maintenance, upgrade planning and administration
•Designs and develops new ServiceNow workflows and processes
•Manages and resolves incidents against ServiceNow applications
•Expert knowledge of testing cycles within Agile or SDLC
•Proven ability to interact with customers at all levels within an organization to successfully translate business process into acceptance criteria, stories and test cases
•Bachelor's Degree in Computer Science or a related field (or equivalent)
•Prior experience with professional services environments and or large scale enterprises
•Experience with automated testing tools, preferable ServiceNow Automated Test Framework
•ITIL certifications are an asset
•Ability to work effectively, with minimal day-to-day supervision, and contribute significantly to the success of the practice globally
•Flexible work style and experience managing to defined deadlines and work under tight time constraints

Your service line: Deloitte Global
Across disciplines and across borders, Deloitte Global supports our network of member firms by developing and driving global strategy, programs, and platforms, and creating new solutions and transformational experiences. Deloitte Global professionals makes an impact that matters to the world of Deloitte. We share a passion for igniting change and a strong service orientation that shapes our organization and those it supports.

Personal independence
Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints. This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm. The recruitment team will provide further detail as you progress through the recruitment process.

About Deloitte

Our Purpose & Strategy

To make an impact that matters for our clients, our people and society - defines who we are and what we stand for. Our purpose provides the foundation for our strategy and our aspiration to be the undisputed leader in professional services: this is not about size, it's about being the first choice. The first choice for the largest and most influential clients, and the first choice for the best talent.

What do we do?
Deloitte offers global integrated professional services that include Audit & Assurance, Consulting, Financial Advisory, Legal, Risk Advisory and Tax Consulting. Our approach combines intellectual leadership, industrial expertise, insight, consulting & problem solving capabilities whatever the role, technology revolutions and innovation from multiple disciplines to help our clients excel anywhere in the world.

Beyond the UK: Deloitte North and South Europe
The UK is part of Deloitte North and South Europe (NSE), the second largest member firm in the Deloitte network. Deloitte NSE combines operations in Belgium, Greece, Ireland, Italy, Malta, the Netherlands, the Nordics (Denmark, Finland, Iceland, Norway and Sweden), Switzerland and the UK. Deloitte NSE brings together 2,500 partners and over 40,000 people, combining our unmatched breadth and depth of capabilities in audit and assurance, consulting, financial advisory, risk advisory, and tax and legal across the region. Being part of Deloitte NSE supports our aspiration to be the undisputed leader in professional services and will create more opportunity and growth for our people.

What do we value?
At Deloitte we foster a collaborative culture where talented individuals can produce their best work. We value innovative thinking, diverse insights and a genuinely distinctive level of customer service. We value difference, with respect at the heart of our inclusive culture, and we support agile working arrangements. Hear from some of our people already working at Deloitte in agile ways . We are proud to have earnt a Top 10 place on the 2018 list of Top 30 Employers for Working Families for the eighth consecutive year, and to have been listed in The Times Top 50 Employers for Women for each of the last four years.

Being a Leader at Deloitte
Cultural fit and purpose-led leadership is crucial for Deloitte. Our leaders always set the example and inspire their colleagues. They make quality time for people and take an interest in them. They know what matters to people - both inside and outside work - and value them as individuals; always finding opportunities to develop them while showing respect and appreciation.
We expect colleagues at all levels to embrace and live our purpose and our leadership culture by challenging themselves to identify issues that are most important for our clients, our people, and for society and make an impact that matters. We know leadership comes in all shapes and sizes, but our Leadership Charter helps all of our people understand what we're looking for:

  • We live our purpose: we act as a role model, embracing and living our purpose and values, and recognising others for the impact they make
  • We develop talent: we develop high-performing people and teams through challenging and meaningful opportunities
  • We drive performance: we deliver exceptional client service; maximise results and drive high performance from people while fostering collaboration across businesses and borders
  • We believe positive influence can make an impact that matters: we influence clients, teams, and individuals positively, leading by example and establishing confident relationships with increasingly senior people
  • We move, together, towards a strategic direction: we understand key objectives for clients and Deloitte, aligning people to objectives and setting priorities and direction.

Deloitte LLP is a limited liability partnership registered in England and Wales with registered number OC303675 and its registered office at 1 New Street Square, London EC4A 3HQ, United Kingdom.
Deloitte LLP is the United Kingdom affiliate of Deloitte NSE LLP, a member firm of Deloitte Touche Tohmatsu Limited, a UK private company limited by guarantee ("DTTL"). DTTL and each of its member firms are legally separate and independent entities. DTTL and Deloitte NSE LLP do not provide services to clients. Please see to learn more about our global network of member firms.

© 2019 Deloitte LLP. All rights reserved.

Requisition code: 175252

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