Application Support Analyst, Elysian

  • Not Specified
  • London, England, United Kingdom London England GB
  • Permanent, Full time
  • Chicago Mercantile Exchange
  • 21 May 18 2018-05-21

Support Analyst, Elysian Elysian Systems provide order matching software to Brokers, Exchanges, SEFs and MTFs for OTC cash and derivatives markets to deliver private labelled electronic trading execution services in leading trading venues across the world. The platform supports a wide variety of products in

Support Analyst, Elysian Elysian Systems provide order matching software to Brokers, Exchanges, SEFs and MTFs for OTC cash and derivatives markets to deliver private labelled electronic trading execution services in leading trading venues across the world. The platform supports a wide variety of products in multiple trade execution methods complying with the appropriate regulatory needs of market participants. The position is a technical, client facing support role, providing support to the users of the Liquid Trading Platform, using technical skills such as SQL Queries, debugging to provide detailed analysis of all issues and reported bugs, before passing analysis over to the development team for bug fixing and coding. The role also requires system configuration and management, including the management of deployments to new customers where necessary.

Tasks And Responsibilities Include

  • Provide 1^st/2^nd line support for the Liquid trading platform

  • Identify, recreate and where resolve client reported issues, escalating to in house QA and Development teams where needed.

  • Run and send client builds (either bi-weekly for end of sprint or as requested) – using Jenkins

  • AWS test environment set up for clients

  • Make build configuration changes and set up new clients Git

  • Understand client requirements on how they intend to use our system

  • Set up new client environments from market data set up to enabling the required features and help on board traders

  • Basic windows server management (updating firewalls, enabling/disabling windows features)

  • SQL script writing for occasional user reports or to extract details when investigating an issue

  • Train users on how to use the software and collect initial requirements for any new changes

  • Manage static data (load periods, new instruments, users)

  • Occasional weekend/on call support where required.

    Requirements

  • Previous experience within a customer facing technical support role

  • Excellent communication and customer service skills

  • Bachelor’s Degree within a technology related discipline.

  • Previous experience with JIRA desired

  • Exposure to trading is beneficial

See Job Description