Associate, Client Services

  • Competitive
  • London, England, United Kingdom London England GB
  • Permanent, Full time
  • S&P Global
  • 17 Jul 18 2018-07-17

Associate, Client Services

JobDescription :
The Team: You will join a very collegial and professional team where you will be able to gain broad knowledge within the financial world related to asset classes including Fixed Income, Commodities, and Equities.

The Impact: You will contribute to the team and company in a meaningful way. You will integrate into a group with high expectations and can expect to have a meaningful impact. Your position is critical as it is the link between the end-user and our products. Combining an expertise in our products with a deep understanding of who our clients are and how they use our tools, the Client Service Associate is a consultant providing best and most efficient ways for our clients to achieve quality results.

What's in it for you: This position is a junior position working with multiple levels of the team. Due to frequent interactions with sales and product management, this is a highly visible role with potential for growth outside the department.

Responsibilities:

  • Respond to inquiries for data feed clients
  • Provide professional, timely, quality support of our feed based products
  • Recording accurate and timely tracking of client issues within our Client Relationship Management system
  • Documentation of newly found solutions and product updates
  • Collaboration with internal teams across the organization to route client concerns, improvement requests and sales leads
  • Staying current on existing and newly developed product offerings

What we're looking for:

Basic Qualifications:
  • Bachelor's degree in Finance, Business, Accounting, Economics or educated by experience
  • Knowledge of corporate accounting statements such as the income statement, balance sheet, and cash flow statement
  • Excellent communication skills
  • Advanced Excel / SQL experience

Preferred Qualifications:
  • Advanced degree such as MBA
  • Knowledge of investments including private equity, public equity, fixed income, ETF's, mutual funds, commodities, etc.
  • European language a plus.Oh