Business Analyst (Lending/ Mortgages)

  • Competitive
  • London, England, United Kingdom
  • Permanent, Full time
  • Investec Bank plc
  • 17 Jan 19

Business Analyst (Lending/ Mortgages)

Description of role and key responsibilities:

  • Working closely with the Team Leader, Process Owners to facilitate the coordination of strategic and operational change agenda for the Private Bank lending operations business.
  • Coordinating the process owner community (who own lending originations and servicing processes), to ensure change is accurately implemented into operational process.
  • All initiatives will be business driven and focused, and may not necessarily involve an IT component.

Key Responsibilities include:
  • The ability to deliver change with as low-risk, timely and accurate manner as possible.
  • The ability to facilitate workshops and meetings with senior stakeholders, to gain clear outcomes and drive change agenda forward.
  • The ability to project manage small change projects and ensure excellent stakeholder engagement to deliver quality outputs on time and to cost.
  • The ability to perform business analysis to define business problems, offer solution options and define approach to resolution.
  • Working closely with Lending Operations Team and the Mortgages Project team to support the implementation of the phases of the project.
  • Training & delivery across the team stakeholders on new initiatives, process change or, where relevant, system changes
  • Preparation or review of business requirement documents and other initiative / project documents, where required.
  • Providing support to Business post implementation of change.
  • Analysing data using excel to identify impacts of business problems.
  • UAT planning, execution and sign off

Core Skills and Knowledge:
  • To act with integrity at all times and embrace the philosophy of treating our customers fairly.
  • Excellent facilitation skills and comfort of driving decisions with senior stakeholders.
  • Demonstrated process improvement skills.
  • Substantial experience in end-to-end project work.
  • Project management skills for delivering small work packets of change.
  • The ability to design and implement business processes.
  • The ability to design, execute and advise on structured business analysis methods and the ability to present this using regular tools (Microsoft visio / excel / powerpoint / word).
  • Operational understanding of the mortgage lifecycle.
  • Understanding of relevant industry regulations specifically their impact on the lending and mortgage environments. This includes the impact they will have on the various processes, procedures and implications.
  • Leadership as well as and the ability to train and interact with people on all levels of the organisation.
  • Computer literate with a good working knowledge of Microsoft Office (incl. Visio and Project)
  • Sound judgement, decision making & problem solving ability.
  • Planning, prioritisation, and organising capabilities
  • Organisation capabilities.

Any other attributes that would be helpful, but not essential for the role:
  • Knowledge of the mortgage platform, DPR
  • Strong Microsoft Excel capability