Business Improvement - Customer Experience

  • GBP52000 - GBP63000 per annum + Car + Benefits
  • London, England, United Kingdom
  • Permanent, Full time
  • Aston Carter Ltd
  • 28 Apr 17 2017-04-28

Our client, a leading FTSE100 telecommunications organisation, is looking for a number of experienced customer experience consultants to help design and improve processes around the customer journey. They will be responsible for the design of new product and service Customer Experience. This organisation is looking for high performing individuals who have a passion for business improvement and want to progress their career with a leading client in a challenging role.

The client is ideally looking for candidates with industry expertise in telecommunications, however any consumer facing industry or management consultancy background would be considered. The individual will need to have exceptional stakeholder management skills as they will be responsible for all stakeholders.

Desirable skills will include:

  • Customer process re-engineering
  • Process transformation/ architecture
  • Lean/ six sigma (green/ black belt is helpful but not necessary)
  • Customer acquisition/ retention
  • Target Operating Model

Experience in any of the following, would be useful, but not necessary:

  • Broadband/ Fibre
  • Networks (WAN/ LAN/ VPN/ IP)
  • Complex customer migrations

Allegis Group Limited and Aston Carter Limited operate Employment Businesses and Agencies and are companies within the Allegis Group Inc. group of companies, the fourth largest staffing company in the world, (collectively referred to as the "Allegis Group"). TEKsystems and Aerotek are divisions of Allegis Group Limited. Applicant data will be treated in accordance with the Allegis Group's Privacy Notice By submitting personal data to any company or division within the Allegis Group, the applicant is providing explicit consent to the use of such data by the Allegis Group and to the transfer of such data to and from the Allegis Group companies within the UK, Europe and outside the European Economic Area in connection with the fulfilment of the applicant's voluntary requests, and the fulfilment of other job opportunities that match the applicant's profile, and confirms that they may be contacted about such job opportunities.