CDD Optimisation Programme Manager

  • Negotiable
  • London, England, United Kingdom London England GB
  • Contract, Full time
  • HSBC Bank plc
  • 16 May 18 2018-05-16

* Extensive programme and portfolio management experience * Extensive CDD and regulatory implementation experience

Principal Accountabilities: Key activities and decision making areas

Impact on the Business

Lead the CDD Optimisation Programme, reporting to the Global Head of Transformation, in the following activities:

  • To act as the global CDD Optimisation Programme lead in all matters relating to the improvement of CDD client onboarding
  • Support and co-ordinate the definition, alignment and prioritization of CDD improvement initiatives
  • Ensure robust programme and project governance is in place for the CDD Optimisation Programme
  • Provide input to the global improvement of CDD implementation, aligned to Client Operations strategic objectives
  • Provide high quality guidance to the regional CDD optimization teams with regard to alignment of local initiatives to global objectives
  • Maintain global oversight of the Programme and the associated initiatives
  • Demonstrate benefits of CDD Optimisation intiatives to capacity and productivity
  • Ensure global governance exists where the key operational and business stakeholders can escalate significant decision and ensure the end-end delivery is joined up
  • Cooperate with other teams to align implementation initiatives (e.g. CDD Target Operating Model)

Knowledge & Experience / Qualifications

Knowledge and skills

  • Extensive programme and portfolio management experience
  • Extensive CDD and regulatory implementation experience
  • Strong resourcing and cost control experience
  • Experience in MI and benefit calculation
  • Effective interpersonal skills
  • Excellent analytical skills
  • Good presentation skills
  • Strong communication and negotiation skills
  • Fluent in English.

Essential qualities and behaviors

  • Ability to build credibility with senior and middle line managers
  • Ability to lead and manage a change programme and associated resourcing.


  • Extensive background in a programme and project management that includes the design and delivery of large-scale plans
  • Experience of industry best practice, specifically related to CDD, in implementing solutions as well as experience of production management practices.


  • Degree holder or above
  • KYC/AML qualification preferable.