• Based on experience
  • London, England, United Kingdom
  • Permanent, Full time
  • J.P.Morgan
  • 16 Apr 18

CIB - Markets Execution - UX Researcher – Associate/VP/ED (London or Bournemouth)

  • 180037642
  • London, England, United Kingdom
  • Accounting/Finance/Audit/Risk

JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.6 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world's most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com.

Markets Execution - UX Researcher – Associate/VP/ED   About J.P. MorganJPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.5 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world's most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Information about JPMorgan Chase & Co. is available at http://www.jpmorganchase.com/ www.jpmorganchase.com.  The position: Interaction Designers The Researcher brings a highly skilled, human-centric component to the UX team, leading a range of activities such as discovering user needs, developing innovative service ideas, collaborating across teams and stakeholder groups, and testing design concepts before bringing them to market. Your days will be spent embarking on research projects, learning about user behaviour, and working side by side with designers, technologists, and product managers, to create a shared vision for the future of the JPM Post Trade service.  Your main focus will be providing the Post Trade team with the tools and self-awareness it needs to continuously grow in knowledge about our clients and employees, generating actionable data.  The Continuous Insights service you define for JP Morgan, and the engagement model with regions and teams in the Post Trade business will help facilitate a culture in which empathy and outcomes become a core capability for growth.  You will partner with a team who seek to understand through empirical observation, experience and making. Your contribution at JPM 
  • Design User Research proposals with clear hypothesis, scope, audience and methodology 
  • Conduct contextual user interviews, synthesising insights, delivering Insight Reports through contexts most likely to inform decision making 
  • Propose and implement a quantitative research methodology which harnesses existing data relating to user behaviour, reports this in a manner able to drive prioritisation of work and created a continuous feedback loop that seeks to refine the quality of data sourced. 
  • Lead the introduction of a new usability evaluation service for SCRUM teams and Product Managers to iteratively test solutions, in a timely manner, using methods ranging from Guerrilla testing to more formal Lab based-studies
  • Work in partnership with Technologists,  Designers, and Product Managers to evaluate experience design concepts from early sketches to fully functional prototypes
  • Conduct desk research to identify trends in user behaviour within the finance sector and across a range of other sectors and find creative approaches to feed insights back into the Post Trade organisation
  • Manage User Research requests from across the organisation, proactively proposing mechanisms by which demands can be met
  • Contribute to a set of shared artefacts such as Persona’s, Journey Maps, Metrics, and Research processes, which serve the wider team.
  You are: Someone who wants to influence your own development. You’re looking for a company where you have the opportunity to pursue your interests across functions and geographies, and where a job title is not considered the final definition of who you are, but the starting point. You will be experienced, under no-illusions about the challenge, but resolute to embody the change you want to see as part of a team of design-thinkers who will support one-another. 
  • Bachelor’s degree in Human Factors / Ergonomics, Human-Computer Interaction, Cognitive / Experimental Psychology, or similarly relevant field (Master’s/ Doctorate preferred)
  • Experience running UI/UX or user studies measuring both qualitative and quantitative data
  • Ability to quickly build strong relationships and manage strong ongoing communications with individuals who are willing to participate in an ongoing research programme.
  • Experience of proposing and applying experience metrics in enterprise organisations, and establishing methods by which to gather and report back on insights against agreed metrics.
  • Energetic and responsive personality with excellent communication and interpersonal skills
  • Strong awareness of both Service Design and User Experience Design and able to plan research studies that can gather insights appropriate to each.
  • Ability to work both independently and collaboratively in a dynamic, hands-on and creative environment
  • Working knowledge of organisational culture and design
  • Proficiency in statistical analysis
  • Enthusiasm in utilising a diverse set of approaches to creative problem solving
  About J.P. Morgan’s Corporate & Investment Bank: J.P. Morgan’s Corporate & Investment Bank is a global leader across banking, markets and investor services. The world’s most important corporations, governments and institutions entrust us with their business in more than 100 countries. With $18 trillion of assets under custody and $393 billion in deposits, the Corporate & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.  Further information about J.P. Morgan is available at http://www.jpmorgan.com/ www.jpmorgan.com.  JPMorgan Chase & Co. offers an exceptional benefits program and a highly competitive compensation package. JPMorgan Chase & Co. is an Equal Opportunity Employer.
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