Case Manager (KYC/SPV/MENA)

  • Negotiable
  • London, England, United Kingdom
  • Contract, Full time
  • SALL Standard bank
  • 15 Dec 18

The prime purpose of the Case Manager role is to manage clients through the KYC process from the initiation of a new on boarding request or periodic review through to final business sign off and CRMC approval.

Who are we?

Standard Bank Group is Africa's largest bank by assets. The Group delivers banking and related financial services that help strengthen Africa's connections to key international markets and in turn enhance those markets' connections to Africa. The Bank's representation spans 20 African nations and 11 countries outside of Africa including the key global financial centres.

The Group's 49,000 employees around the world deliver a complete range of services across personal and business banking, corporate and investment banking and wealth management. As a pioneer of emerging markets, where Africa is our 'home market'; Standard Bank is ideally placed to realise true value for our clients in economies with high growth potential.

Our Corporate & Investment Banking business attracts passionate professionals drawn to an environment that is fast-paced and dynamic, where talent is recognised and rewarded. We are hardworking, ambitious professionals who focus on achieving outstanding results, within a supportive and enthusiastic culture. Our continuing success relies on solid teamwork - effective collaboration between all of our people around the world. Consequently, we have built a reputation for innovating and developing local markets through informed insights, which lead to client focused products…. 'Africa is our home, we drive her growth'.

Authentic interactions are core to our relationships with clients, employees, shareholders and other stakeholders. It is supported by over 150 years of service and is the foundation of our culture driving the way we make decisions. Our capabilities and differentiators uniquely position us to fulfil our purpose and vision which is:

"To be the leading financial services organisation in, for and across Africa; delivering exceptional client experiences and superior value"

Job Purpose

The Case Manager team within CRM forms part of Standard Advisory London Limited's (SALL) Client Risk Management framework for analysing and assessing financial crime risks associated with all clients. The Case Manager team play an integral role in supporting SALL's Client Risk Management Committee ("CRMC") in making informed decisions regarding the on-boarding of a client or the continued engagement of an existing client.

The prime purpose of the Case Manager role is to manage clients through the KYC process from the initiation of a new on boarding request or periodic review through to final business sign off and CRMC approval.

Key Roles/Responsibilities

  • Case managers, together with AE's, are responsible for identifying, analysing and either mitigating or escalating risk factors identified through the KYC on-boarding process. This will include risk factors emanating from sanctions nexus, PEP links and material adverse news on the client or its related parties
  • SALL uses Org ID to collect KYC documentation from both public sources and directly from our clients
  • Ensure documentation collected is in line with the Org ID Global Policy and SALL's Specific Operating Procedure
  • Evaluate sources used by Org ID and determine if they are appropriate
  • It is the responsibility of the Case Manager to source further research from the EDD team in relation to adverse risk factors identified to enable the Case Manager to mitigating these where possible in conjunction with the AE or escalate as appropriate to the MLRO and/or CRMC
  • Accountable for the accuracy and completeness of client KYC files
  • Responsible for ensuring that MI tools showing client progress (such as GoldTier and CaseTracker) are regularly updated

Experience required to successfully perform the role:

  • Previous experience within Banking, Financial Services or Professional Services environment
  • Exposure to SPVs, MENA, PEPs and Sanctions
  • Ability to step back from the detail to understand and evaluate the wider picture based on various information sources
  • Confidence to take ownership and articulate their decisions particularly in a change environment
  • Given the focus on all stages through the KYC process the ability to be an all-rounder covering the end to end process while recognising the need to use specialists, such as the EDD team, as required
  • Spanish and French is highly desirable but not essential