•Complete Cash Management tasks on a daily basis, ensuring cash processing, funding, overdrafts & claims are managed effectively.
•Team Orientated; ensuring the Team’s goals are achieved on a daily basis, adhering to strict deadlines and delivering work to the highest standard.
•Manage tasks from beginning to end, investigating and resolving any problems and reporting any inconsistencies as appropriate.
•Review processes to identify potential improvements ensuring a controlled environment and reduction of errors.
•Supports the team with the resolution of day to day operational issues and resolve anomalies to ensure high-level of customer service and accurate transactions.
•End to end understanding of team’s tasks and how they relate and impact to all processes, ensuring standard ways of working are applied consistently.
•Work collaboratively with supervisor/team demonstrating flexibility and adaptability, delivering excellent client service and assisting in developing a reputation of operational excellence across the firm.
•Work collaboratively with peers to share best practise, creating an awareness of issues throughout the team/department
•Maintain robust service levels to key stakeholders.
•Flexible approach to providing assistance where required to the wider function and support of the departments processes and relating deliverables
•Technical investment knowledge/experience relevant to role.
•Experience of challenging working practises and adaptability to Change.
•Collaborative and personalised approach to service commitment, delivery and continuous improvement.
•Evidence of effective working relationships with stakeholders.
•A proven track record of being able to multi-task in a fast paced and changeable environment.
•Ability to understand issues and assist with finding innovative solutions to problems.
•Robust communication skills both verbally and written, with an ability to successfully articulate issues clearing and logically.
•Strong analytical and written skills.