Chief Innovation Officer - Group Innovation – Group Strategy

  • QAR Excellent tax free
  • London, England, United Kingdom London England GB
  • Permanent, Full time
  • Westbourne Partners
  • 10 Aug 18 2018-08-10

You will be part of the senior management responsible for leading and managing the Group’s innovation agenda (core/ adjacent/ disruptive). The Chief Innovation Officer is supposed to start and launch the innovation programme and establish the voice of innovation across the entire organization. The goal of this programme is to encourage all employees to come up with ideas through free thinking and facilitation in an environment and space that allows innovation. You will manage the Innovation and Lean Transformation teams, which have direct responsibility for the portfolio of innovation, re-engineering and process improvement projects across the Group.

Position: Chief Innovation Officer

Entity: Group Innovation – Group Strategy

Location: Doha, Qatar

About us: We are the largest Financial Services firm in the MENA region with international offices across Africa, Asia, Europe and the Middle East.

Job Summary:

You will be part of the senior management responsible for leading and managing the Group’s innovation agenda (core/ adjacent/ disruptive). The Chief Innovation Officer is supposed to start and launch the innovation programme and establish the voice of innovation across the entire organization. The goal of this programme is to encourage all employees to come up with ideas through free thinking and facilitation in an environment and space that allows innovation.

You will manage the Innovation and Lean Transformation teams, which have direct responsibility for the portfolio of innovation, re-engineering and process improvement projects across the Group. The Chief Innovation Officer will facilitate the decision on the focus areas (e.g., cost saving/ revenue generation/ business model changes/ product development/ etc.) to avoid ideas that are not relevant or add little value.

Duties & Responsibilities:

  • Act as an incubator for the innovation function by instilling an environment and culture that encourages company-wide innovation
  • Leads, drives and manages the innovation governance as well as the innovation process
  • Establish and maintain strong working relationships across all business and support units as well as countries across the Group
  • Ensure senior and middle management officers recognize and support initiatives to encourage innovation through close interaction and by deploying Lean/ Six Sigma/ Change Management standards and the process improvement methodology
  • Responsible for managing the innovation budget and conducting post-mortems on completed innovation and Lean Transformation initiatives to ensure that they delivered the forecasted value creation to the Group
  • Periodically assess the climate for innovation
  • Create the key performance indicators (KPIs) for performance measurement of the innovation function in order to measure the overall effectiveness of the mandate to create a Group-wide culture centred around innovation and continuous improvement
  • Responsible for the execution and implementation of operational excellence, re-engineering and end-to-end process improvement initiatives across business and support divisions within the Group
  • Support the GCEO within the Group to successfully run the innovation agenda
  • Act as the voice of innovation in the Group and support the systemization of innovation, quality and efficiency
  • Act as the owner of the portfolio of group-wide Innovation and Lean Transformation initiatives (domestic & international)
  • Foster and empower employees to create a bottom-up innovation culture in which participants share ideas to improve existing products/ services
  • Assist employees that have submitted an idea to grow it from an idea to a fully matured innovation project, including guidance on conduct of analyses, preparation of a pilot, concept sharpening and business case formulation
  • Ensure the integration of internal and external customer needs and requirements
  • Act as a partner to the concerned business and support divisions and lead process improvement projects together with representatives from one or more business and support divisions
  • Prepare and present regular updates to the Executive Management on global innovative trends, the status of current innovation initiatives and the impact of completed innovation projects
  • Align and coordinate with GCD for all innovation related communication (internal and external)
  • Own, lead and manage the end-to-end innovation process (e.g., core adjacent, disruptive), including the idea collection process, idea evaluation and idea selection
  • Own and maintain the internal database of innovation ideas
  • Manage the innovation execution by managing the portfolio of group-wide innovation initiatives and conducting the post-mortem on completed initiatives
  • Provide expert advice, input and guidance to process improvement teams regarding change management, process re-design strategies, performance improvement toolsets (especially those of Six Sigma and Lean), and technical expertise, such as statistical process control and data analysis
  • Adopt and implement industry best practices and standards of project portfolio management
  • Supervise all phases of project execution for the portfolio of Innovation projects (incl. Lean Transformation projects)
  • Manage project teams and ensure timely high quality and impact delivery
  • Responsible for performance reviews and management of Black Belts
  • Identify related areas for professional self-development. Ensure the provision of relevant guidance, direction and training to subordinates to develop and enhance their skills
  • Assess the performance of direct reports and provide regular feedback on their development
  • Possess a superior knowledge of innovation, continuous improvement, digitalization and disruption
  • Possess project management fundamentals as well as project portfolio management methodology/ techniques and tools
  • Maintain a high level of knowledge about banking processes, regulations, and generally accepted operating practices. Research industry topics and react by recommending changes to products, services, and systems
  • Ensure high standards of confidentiality to safeguard commercially sensitive information

Education and Experience Requirements:

  • Top tier university degree or equivalent, Masters preferred
  • Minimum of 12 years work experience in a change management and senior advisory function within the financial services arena
  • A proven track record within the field of innovation preferably from global financial services institution
  • Track record as a change leader, motivator, driver for cultural change throughout a large and complex organization
  • Substantial top management experience and proven track record in driving senior management agenda
  • Demonstrated career development, progress, and experience in establishing new functions
  • High-level knowledge of all major banking related business and support functions
  • Excellent oral and written communication skills
  • Excellent leadership, people management and moderation and interpersonal skills
  • Capability to motivate, drive and lead teams
  • Profound conceptual skills, structured thinking and a result-driven way of working
  • Drive, energy and ability to demonstrate thought leadership
  • Strong project management and execution skills
  • Ability to handle tight deadlines, work well under pressure and get things done in an operating environment
  • Ability to work in an unstructured, open-ended and multi-cultural environment