Claims Specialist - Professional Services Claims Specialist - Professional Services …

We’re hiring!

Aon are currently recruiting an experienced Claims Specialist to join our Claims team which is part of the Global Broking Centre based in London.  

Claims Specialists are primarily responsible for processing and supervising the notification, agreement, collection and settlement; including first notification of loss, issuance of processing instructions to the outsourcer (if applicable).

Global Broking Centre – London / Chelmsford

The Global Broking Centre in London is an integral part of Aon’s global broking strategy. The GBC provides colleagues from across the Aon network with access to specialist brokers and client managers, dedicated client solutions and thought leadership, and significant global insurance capacity.

The GBC works with network colleagues to deliver market-leading solutions to Aon clients, creating a competitive advantage in our placement strategies worldwide.

About Aon 

Headquartered in London, Aon Plc is a leading global professional services firm providing a broad range of risk, retirement and health solutions. Our 50,000 colleagues in 120 countries empower results for clients by using proprietary data and analytics to deliver insights that reduce volatility and improve performance.

Aon is an equal opportunities employer.  Aon's recruitment and selection policy ensures the best possible skill mix of colleagues and the highest quality candidates are appointed using objective job-related criteria.

About the Role

Your impact as a Claims Specialist:

• Claims assessment of incoming post
• Preparing templates
• Paper file preparation
• Query resolution
• Offshore support for back loading of old policies (slips etc.)
• Credit control for collections and payments (due to the latent nature of the claims)
• Client / market / attorney / adjuster liaison (client relationship)
• Archive searches functions: Historical file searches, file recreation. Iron Mountain file ordering/returns
• File preparation for London market
• Other tasks: Any other tasks that Aon reasonably requires
• Generalist Claims Management (as per below)

Generalist Claims Management:

• Claim advice: Notification of claims, circulation of subsequent advice and arranging settlements with carriers. Liaise with line management in case of queries
• Claims handling: Liaison with placement teams, specialists, network offices, clients, underwriters and appointed experts (loss adjusters, lawyers etc.) to ensure prompt settlement and payment of the claim - escalate to line management as required
• Payment: Ensure prompt process of payment liaising with the account team/carriers and clients
• Third party administration: Engage, monitor and manage third party providers appointed by clients, underwriters or Aon (e.g. loss adjusters, lawyers, surveyors, engineers etc.)
• Claims support for renewal meetings: Claims statistics support for pre-renewal meetings, placing and renewal negotiations
• Claims Insights: Work with other teams as necessary, to ensure that relevant information is shared as required and the appropriate actions are taken to meet clients’ needs
• Internal Communication: Ensure effective communication is in place with business units, with clients, the network, markets and other related internal groups
• E&O Management: report any potential issues in accordance with GBC procedures
• Other tasks: Any other tasks that Aon reasonably requires

Secondary activities

• Claim data analysis and reporting: Conduct data analysis to establish the claims history for a particular client or business portfolio, and to identify trends and patterns in claims for a client or business segment.
• Responsibility for working in accordance with the Aon UK Limited Risk Management Framework, and compliance with the Aon UK Limited policies, including participation in the management of risks (including completion of mandatory training) that may adversely affect the business, interests or reputation of any Group Company.

About you

Experience, Knowledge & Skills

• A-level or equivalent
• Cert CII desirable
• Knowledge of Financial / Professional lines, preferred
• Experience of claims processing within the London Market
• Experience of using CLASS & ECF claims processing systems
• Knowledge of Insurers no longer in business
• Knowledge of Schemes of arrangement
• Knowledge of Run off management companies highly desirable
• Brokasure experience desirable
• Strong communication skills
• Knowledge of Microsoft Office suite

Salary and Benefits

This role offers a competitive salary and bonus, plus a comprehensive benefits package and 25 days holiday. Through our flexible benefits, you will also have the opportunity to choose additional benefits, including healthcare and additional holiday.  We also offer tremendous potential with a growing worldwide organisation.

Our Colleague Experience

Every day, our colleagues make a difference, work with the best, own their potential, and value one another. Together, we share this one purpose: to empower economic and human possibility around the world. This unifying goal is at the heart of our identity, and it lives in everything we do. To learn more about our colleague experience, visit Aon Colleague Experience.

We’re happy to talk flexible working. If you need to flex your working pattern, Aon offers flexible and agile working policies and we’re happy to discuss options with you upon application

The FCA’s Senior Managers & Certification Regime (SM&CR) applies to Aon from December 2019 and this role is subject to the relevant requirements of the Regime. The primary aim of SM&CR is to drive individual accountability for all roles within the Financial Services Sector. Aon must ensure those in senior roles, with the potential to cause significant harm to customers and the business of the firm, are deemed to be fit and proper at all times and to ensure everyone working in the sector adheres to a set of Conduct Rules and are held to account where they do not meet the right standards of behaviour