• Competitive
  • London, England, United Kingdom
  • Permanent, Full time
  • Credit Suisse -
  • 15 Nov 18

Client Connectivity Analyst # 119521

We Offer
Banking today is a technology business, where digital ingenuity creates competitive advantage. At Credit Suisse, we are committed to delivering world-class technology innovation that enables our clients to reach their goals. CS's technology team is a critical commercial differentiator, creating products and services that enable the flow of financial information across the globe. We handle big challenges and create new products, using the latest technology to drive value for our business. We strive to provide applications that are robust, reliable and secure while continuously adapting to meet the evolving needs of clients both internally and externally. Our future depends on identifying and hiring the best people technologists in the financial world and bringing them together to serve our clients' needs. We offer an exemplary culture and a great working environment that nurtures collaboration and partnership; rewards excellence and encourages entrepreneurialism.

Our EMEA Client Connectivity team is looking for a Client Onboarding and FIX support specialist to work in our London office.

Role summary:

Experienced FIX Engineer with consistent track record in the onboarding of electronic clients via FIX.

The role involves being first line support coverage for the FIX environment as well as being the first point of contact for clients and the front office with regard to IT issues. It requires ownership and accountability for the onboarding of clients trading electronically with Credit Suisse.

Main focus areas:
  • Incident management
  • Problem management
  • Implementation and updates to client connections
  • Certification and integration of vendor systems
  • Day to day system management
  • Provide new clients with a single point of support and escalation during the onboarding process
  • Conduct client "health check" through analysis of post-live trade flow
    Management of the work queue with the guidance of the Sales Team

Key Responsibilities:

Incident/Problem Management
  • Provide first line support for the FIX environment
  • Be the first point of contact for clients with regard to IT issues
  • Take ownership of issues and liaise with other teams as appropriate: IT support; development; external vendors; trading desks; client IT
  • Provide clear and concise communication to clients and internal business groups to ensure all parties are informed
  • Develop an in depth understanding of the key system dependencies for end to end client order flow including booking
  • Ensure all incidents are logged and daily reports are published
  • Track problems and corrective actions in Service Now

Implementation of new client connections
  • Engaging with new clients to provide a primary contact for the onboarding process
  • Provide clear definition of requirements for new client connections, which may involve discussions with the client (usually their IT department) and the business within CS
  • For complex implementations a proposal will need to be produced on how the connections should be implemented. This will involve discussion with the development teams and other IT groups to ascertain the options
  • Configuration of the FIX infrastructure to enable the client connection. Liaison with other IT groups may be required to configure other systems
  • Complete any internal testing where new configurations are required
  • Support the Client during UAT testing where appropriate. This usually involves dealing with their IT departments
  • Run a rolling program of new Clients connections. This will involve close liaison with the Business to ensure priorities are defined and issues are raised. Progress on all new Client connections should be documented and reported regularly

Integration of vendor platforms
  • Liaise with the vendor with regard to the FIX specifications/configurations supported
  • Configure the UAT FIX systems and complete conformance tests
  • Raise issues with development and/or the vendor if additional functionality is required
  • Handle the migration into production
  • Handle the ongoing relationship with the vendors

Day to Day System Management
  • Be aware of all changes being made on both the systems directly supported and on key systems that the Client Connectivity business relies on
  • Amend existing configurations on the FIX systems to meet client requirements
  • Ensure all change procedures are adhered to
  • Capacity management on the systems to ensure that adequate headroom is available

Open to discussing flexible/agile working.

You Offer
Essentials Skills and Qualifications:
  • She/he will have a higher education technical qualification e.g. HND/HNC, Degree or equivalent work experience
  • Commercial experience of supporting a FIX environment
  • Experience of working in a client facing role
  • Knowledge of business process flows in Cash Equities electronic trading
  • Experience of working within an investment bank or similar role within a vendor that provides services to the financial industry
  • Strong UNIX experience (e.g. VI, AWK, scripting in PERL, CSH, etc)
  • Good knowledge of FIX protocol
  • Good general Windows and MS Office skills
  • Strong communication and customer facing skills

Desired Skills and Qualifications:
  • Knowledge of business process flows in Futures, Options and FX electronic trading
  • Experience of client/vendor certifications
  • MiFID2 requirements for electronic trading

For more information visit Technology Careers .

Credit Suisse is committed to providing equal employment opportunities, regardless of ethnicity, nationality, gender, sexual orientation, gender identity, religion, age, civil partnership, marital or family status, pregnancy, disability or any other status that is protected as a matter of local law.