Client Delivery and Operations Manager

  • 65,000-75,000
  • London, England, United Kingdom
  • Permanent, Full time
  • Optimus E2E
  • 21 Mar 19

The successful candidate will work closely with the senior management team and will serve as the main interface between the firm and its client portfolio. Working closely with internal departments to all clients’ requirements and ensure that all operational and commercial client topics are resolved. This is a key role to ensure an optimal client journey. The individual will need to demonstrate strong client negotiation skills, process orientation, and experience in end-to-end service delivery cycles within the financial services industry.

Role

-          Hold regular contact with top 20-30 institutional clients to review service levels and delivery quality

-          Lead resolution of business critical issues within Client Service Delivery, Billing and General Office Management

-          Lead implementation of key internal projects, such market abuse monitoring, new processes and procedures, CRM data cleaning, financial control project

-          Oversee team leaders’ internal execution of compliance processes

-          Contract Management: drive contract extensions, fee increases, orphan analysis, black hole analysis and drive actions

Qualifications

-          Bachelors Degree (Business, Finance or Economics preferred) or similar qualification

-          Results driven personality with excellent communication skills

-          Demonstrable achievements in delivering to and above client expectations

-          Substantial experience in a B2B financial services environment

-          Ability to build strong external client and internal cross-functional relationships

-          Strong track record of client relationship management skills with a strong focus on client retention

-          Excellent time and project management skills with a focus on process orientation