Client Project Manager Client Project Manager …

Non-disclosed
in London, England, United Kingdom
Permanent, Full time
Last application, 17 Feb 20
£70,000 - £80,000
Non-disclosed
in London, England, United Kingdom
Permanent, Full time
Last application, 17 Feb 20
£70,000 - £80,000
The Client Project Manager will sit within our Customer Success team who work closely with leading banks and investment houses around the globe.

 

  • Customer Onboarding: Learn the BAU onboarding process and configure new customers onto the platform. Where possible, use your knowledge to improve the existing processes and efficiencies.
  • Customer Training: Become an SME of the Taskize platform, and over time be comfortable delivering on-site product demonstrations to customers.
  • Customer engagement: Own key parts of the customer engagement model and ensure clients are kept up to date with their onboarding progress.
  • Customer Success: Build & maintain relationships with organisations, improving customer adoption and ensuring the value is well understood.
  • Documentation: Produce and maintain project materials & ensure requirements are clearly maintained.
  • Product feedback: Ensure that all feedback is clearly recorded & provided to the Product team for analysis and prioritisation.
  • Data analytics: Help to gather customer insight and feed analysis back to customer success, sales and engineering teams as well as the customer.

  What we’re looking for

  • The role is suited for an experienced Project Manager looking to build a career in Customer Success at a growing London FinTech.
  • A customer facing individual who enjoys building professional relationships with colleagues and clients alike.
  • Empathetic, pro-active and positive attitude with a desire to help our customers reach their goals.
  • Effective communication and interpersonal skills. Highly organised, collaborative and detail oriented.
  • A keen interest for technology and for being a part of a fast-moving start-up environment.
Close
Loading...