Client Service Representative

  • Competitive
  • London, England, United Kingdom London England GB
  • Permanent, Full time
  • BNY Mellon
  • 24 Sep 18 2018-09-24

Client Service Representative

Client Service - IC1 Works with external clients to resolve day-to-day issues and direct them to appropriate resources at BNY Mellon.

  • Supports clients in addressing operational and technical questions or issues and ensuring requests are executed.
  • Applies problem solving skills based on precedence and experience.
  • Uses communication skills to deliver high quality service to a specialized client base.
  • Provides clients information related to BNY Mellon products and services representing a limited number of lines of business and geographies and directs them to the appropriate resources, as needed.
  • Leverages a general understanding of broader BNY Mellon services and offerings.
  • Monitors client inquiries and escalates non-routine or complex issues to the appropriate team member, as needed.
  • Tracks information related to general client issues and needs to support business development efforts.
  • Participates in internal activities and initiatives designed to improve the client experience.
  • No direct reports.
  • Supports a selected number of client accounts of limited complexity.


Qualifications
  • Bachelors degree or the equivalent combination of education and experience is required.
  • 0-3 years of total work experience preferred.
  • Experience in an operational area and/or client services preferred.

BNY Mellon is an Equal Employment Opportunity Employer.

Primary Location: United Kingdom-Greater London-London
Job: Asset Servicing
Internal Jobcode: 70106
Organization: Custody Client Service-HR09095
Requisition Number: 1812974