Client Service Representative - London

  • Competitive
  • London, England, United Kingdom
  • Permanent, Full time
  • CFH Clearing Limited UK
  • 05 Dec 17 2017-12-05

CFH Clearing is one of the most respected and reputable STP venues for Tier 1 liquidity in the world, having established relationships with banks, brokers and professional traders across the globe. We are currently seeking a new member to our Client Services team, who is also a Mandarin speaker, with an ambition to be part of a growing company with big ambitions.

The Client Services team has various areas of responsibility, from monitoring and managing our large datacentre installations, setting up advanced solutions with our clients to maintaining relationship with designated clients and handling on ad hoc basis client queries. This position is both technical and business focused and gives the candidate a great opportunity to learn the full lifecycle of advanced global financial trading. The successful candidate will be given full product training.

Areas of responsibility

  • Mandarin speaker is a must
  • Support, monitor and operate our live trading platforms in a 24x5 team
  • Monitor and optimize our many B2B bank and client lines
  • Configure and roll out technical solutions for clients
  • Assist the sales team with closing business
  • Setting up client’s accounts in various systems and according to client’s specifications
  • Training of clients in various systems
  • Risk management (matching trades monitoring outside of normal working hours of the Operations departments)
  • Opportunity to work in one of our Asian offices located in Hong Kong

What we expect from you

  • At least 1 year experience and background within financial services within FX trading support or in a similar position
  • General understanding of networking, Windows servers and application life cycle
  • Stamina, flexibility, hands-on and  working both individually and as a team player
  • Ability to work in a structured way with clients and the business unit
  • Clear communicator, both written and verbal
  • Ability to prioritise issues and workload
  • To be client focused
  • Proactive, self-motivated, quick learner and innovative

Preferred skills

  • Experience in the FIX protocol
  • Previous experience in MT4 is highly advantageous
  • Additional spoken languages are very advantageous

Our culture

We combine a high level of professionalism and innovation with an excited and relaxed attitude; we host many nationalities and cultures within our company.  CFH Clearing is part of the CFH Group with offices in Denmark, Hong Kong, Japan, Poland and development teams in Denmark, Romania and Russia. Travel can be expected for training and assistance to clients.