Client Services Client Services …

J.P.Morgan
in London, United Kingdom
Contract, Full time
Last application, 22 Jun 21
£marketrate-PAYE
J.P.Morgan
in London, United Kingdom
Contract, Full time
Last application, 22 Jun 21
£marketrate-PAYE
J.P. Morgan is part of JPMorgan Chase & Co. (NYSE: JPM), a global financial services firm with assets of $2.6 trillion. The firm is a leader in investment banking, financial services for consumers, small business and commercial banking, financial transaction processing, asset management, and private equity.

JP Morgan are currently seeking a client services representative to work within their Custody business. The role will entail a client outreach program which will involve client interaction internally and externally.

The individual will come from a strong Operations background with a strong focus on Client Services and able to work with large sets of data.

The role is a 6-month contract based in Canary Wharf.

Key responsibilities: -

  • Role requires candidate to work with Custody business and Legal to design a Query Management process in order to handle client responses
  • FAQ's and appropriate standard responses need to be assembled prior to outreach
  • Understand signature and verification strategy
  • Candidate needs to co-ordinate technical requirements, build, testing and implementation
  • Understand metrics requirements and co-ordinate delivery
  • Manage stakeholders across the client outreach program

Skillset required: -

  • Strong written and verbal communication skills; experience in dealing with external clients preferred
  • Strong PMO skills (stakeholder management; identifying and escalating risks, issues and potential impacts to the critical path; RAID Log maintenance; Scorecard contribution)
  • Strong data analysis skills (extensive use of Excel, v-lookups and joins across multiple data sets)
  • Maintaining data and updating dataset based on feedback
  • Experience summarizing data insights to stakeholders /management
  • Ability to work internally within the organization
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