Collateral Management - Onboarding and Client Account Manager

  • GBP300 - GBP320 per day
  • London, England, United Kingdom London England GB
  • Contract, Full time
  • DBFS
  • 22 Jun 18 2018-06-22

My client, an Investment Bank based in London is looking for a Collateral Manager - Onboarding and Client Account Manager to join their team.

Client and management KPis
· KPIs requirement : business and functional requirements
· Prepare and contribute to KPIs for clients and for management
· Ensure that all KPIs are explained and investigated
· Document and update KPIs procedures
· Propose KPIs enhancement for better risk monitoring and/or work efficiency
· Participate in KPIs testing for collateral management system new releases (UATs)

Act as point of contact for clients - manage the day to day relationship with clients:
- Dealing with clients (and counterparties') queries
- Liaise with other departments of the bank with a view to resolving clients' issues
- Prepare and contribute to client service reviews (review of operational performance and issues)
- Report clients expectations for new services to Product specialists

Assist margin call analysts for the daily Operations Production:
· Preparing and conducting the margin calls
· Calculate / validate interest on cash balances calculations
· Controls (eg reconciliation on securities and cash balances and movements between the collateral management system and the custodians / cash correspondents)
· Reporting on margin call disputes (write up succinct comments to explain margin call disputes (based on reconciliations performed by the portfolio reconciliation team)
· Ensure that all disputes are explained and investigated


· Work experience in a client facing role
· Strong communication skills - essential for the resolution of day to day issues with clients, counterparties and various departments (i.e. middle offices credit and legal, etc)
· Work experience gained in a role requiring significant problem solving skills
· Comfortable in using Excel for the creation and maintenance of KPIs
· Strong awareness of operational risk
· Committed team player - there may be long hours: the team is small, work is dependent on the availability of upstream systems, which may be late, counterparties may also be late in confirming their agreement to our margin calls)
· Easily adaptable and capable of dealing with change
· Knowledge of cash and securities settlement processes and reconciliations if possible
· Language: English mandatory; conversant in French will be a plus