Compliance Case Administrator

• GBP 250/day

• PAYE contract - inside IR35

• 6-month duration

• Work pattern: hybrid

Tasks:

•       Assess and respond to queries are Compliance related, through Salesforce by our Network Partners, Beneficiary banks or from our own internal compliance controls.

•       Ensure responses are sent in a timely manner in line with our internal SLAs and deadlines set by the Banks.

•       Collaborate with the screening and monitoring team, escalating any actual or suspected sanctions matches or financial crime concerns.

•       Identify any reoccurring issues raised by the bank, and effectively resolve any problems resulting in the reduction of Bank requests.

•       Escalate trends or spikes in query volume by customer or partner to ensure we can pro-actively identify delays or issues.

•       Collaborate with other departments to create a culture of compliance

And assist;

•       With collating data for monthly manager information.

•       Develop an understanding of operations, payment processes and I.T (the Product)

Requirements:

•       Previous experience required in an administrative and/or customer service role.

•       Previous experience desirable in financial/corporate sector payments.

•       Understanding of IT systems, operational payment processes particularly in e-Commerce environments for retail and/or corporate payments

•       Courteous and friendly nature (team player)

•       Strong communication skills, written and oral

•       Recognises the importance of attention to detail (regulatory environment)

•       Motivated to learn and able to identify and utilise learning opportunities

•       Able to work independently and efficiently to meet deadlines.

•       Ability to follow a process driven task

•       Organized