Customer Service Executive (Mandarin or Spanish speaking) Customer Service Executive (Mandarin or Spanish  …

City Credit Capital
in London, England, United Kingdom
Permanent, Full time
Last application, 18 Feb 20
Package from c £24,500 including Night Shift Allowance - Depending on Experience
City Credit Capital
in London, England, United Kingdom
Permanent, Full time
Last application, 18 Feb 20
Package from c £24,500 including Night Shift Allowance - Depending on Experience
Posted by:
Posted by:
Recruiter
City Credit Capital is a leading provider of Forex and CFD margin trading services. Based in the City of London, with associate offices in Hong Kong and Latin America, we service a global client base of active investors. City Credit Capital is regulated and authorised by the I.JK Financial Conduct Authority (FCA).

Customer Service Executive Responsibilities:

  • Open all accounts in line with company policies and FCA KYC guidelines
  • Respond to all customer contact quickly, politely and professionally through all mediums such as Telephone, Email and Live Chat
  • Deal with front line complaints; "Expressions of Dissatisfaction"
  • Work on a 24-hour shift rotation, including night shifts, to cover all financial markets paying particular attention to Client Money rules
  • Process client deposits and withdrawals in line with company policies and AML guidelines
  • Participate in appropriate training whether self-learning, course training or assisting in the training of new starters   Liaise with global and local sates offices
  • Provide trading platform support to clients along with technical assistance

Customer Service Executive Requirements:

  • Fluent in English and Mandarin or Spanish (Essential)
  • Ability to live and work in the UK
  • Sound knowledge of financial markets and derivative products
  • Ability to work shifts including nights
  • Banking/Financial Services background or Call Centre/Customer Service background
  • Working knowledge of all Microsoft programmes
  • A-Level Educated (Desirable)
  • CFD/FX/SB work experience (Desirable)

If you think that you are suitable for this Customer Service Executive role, please apply now!

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