Customer Success Specialist (12 month, FTC)

We are looking for an experienced Customer Success Specialist (12 month, FTC), to join our Customer Success team. The role will be to increase engagement across your portfolio of clients by driving product adoption and maximising return on investment. This is a fast-paced role which will require you to be solution focused and confident in presenting to groups.  

The Customer Success Specialist will:

  • Have ownership of the client lifecycle from contract to renewal through your own expertise and partnership with other internal teams.
  • Increase utilisation, engagement and insight; and promote eFinancialCareers best practices through tailored client education, utilising internal and/or external data and analytics (onsite and virtual).  
  • Troubleshooting and Objection Handling. 
  • Build long term relationships with clients to ensure renewal.
  • Monitor usage and proactively contact clients upon low usage to deliver coaching/training to improve their utilization.
  • Maintain accurate records in CRM system.
  • Produce weekly/monthly/ adhoc reports and presentations as requested by the client and your manager. This includes client activity and statistic reports for your core markets.

The person will have an understanding of, and willingness to keep up to date with market trends both within Financial Services, Recruitment, Customer Relationship Management and competition.

The Person will have:

  • At least 3 years’ experience working within Customer Success role.
  • Experience working for an online or SaaS company.
  • Excellent skills working in a Customer Service/ Relationship Management environment.
  • Excellent planning and organisational skills, with the ability to handle multiple tasks simultaneously.
  • Strong interpersonal skills with clients and team members at all levels and the ability to influence and present.
  • Experience of working with CRM databases e.g. Salesforce.com
  • An understanding of online systems, Saas products and websites.
  • Innovative, forward thinking approach to client success.

In return we offer a great working environment and market leading benefits package which includes an excellent basic salary, annual bonuses, company private healthcare & gym membership contribution, group pension scheme and group life insurance and competitive holiday.

If you feel you could make a difference and want to become part of one of the UK’s biggest career sites, there really couldn't be a more exciting time to join us!

 

London, England, United Kingdom London England GB