Customer Support Executive

Job Purpose

A fantastic opportunity has arisen for a Customer Support Executive to join a growing Customer Success department on a full time basis. 

This role is essential delivering excellent customer service and supporting the Customer Success team with administrative duties. You will be our first point of contact and the face of the business on the phone and via email. We are looking for a person with an energetic personality and a positive can do attitude who is eager to learn and grow within the business.

Main Responsibilities

  • Provisioning orders and setting up client accounts
  • Creating / managing users and setting up login details
  • Posting job adverts to the website
  • Refreshing and managing live job adverts
  • Gathering, recording and escalating professionals’ feedback appropriately
  • Producing weekly/monthly/ad-hoc reports as requested by the client and the CS team. This includes client activity and statistic reports for the EMEA core markets
  • Creatively and efficiently resolving professional’s issues, investigating complaints and escalating where necessary
  • Maintaining accurate records within our CRM (SalesForce) system
  • Managing incoming calls via a switchboard and forwarding calls to the relevant team or department
  • Managing weekly and monthly Newsletters for all the EMEA markets
  • Supporting the EMEA Customer Success team with ad-hoc admin duties

The ideal Customer Support Executive will have:

  • Excellent attention to detail
  • Excellent organisational and time management skills
  • Excellent problem solving skills
  • Ability to handle multiple tasks simultaneously and adapt to a dynamic environment
  • A strong team player
  • Computer literate with MS Office (Word, Excel, PowerPoint and Outlook) and CRM systems
  • An understanding of online systems, SaaS products and websites
  • Innovative, forward thinking approach to client/professional success

Beneficial: 

  • Experience in using SalesForce
  • Recruitment industry knowledge
  • Additional Language – German or French