Digital Assistant Optimisation Manager - Credit Cards Digital Assistant Optimisation Manager - Credit  …

Lloyds Banking Group
in London, England, United Kingdom
Permanent, Full time
Be the first to apply
Competitive
Lloyds Banking Group
in London, England, United Kingdom
Permanent, Full time
Be the first to apply
Competitive
Digital Assistant Optimisation Manager - Credit Cards
End Date

Salary Range
£42,183 - £46,870

We support agile working - click here for more information on agile working options.

Agile Working Options
Other Agile Working Arrangements / Open to Discussion

Job Description Summary
Lloyds Banking Group is committed to be the best digital bank for consumers and businesses in the UK. We're the UK's leading digital bank, with over 11 million active online customers across our three main brands, as well as the UK's biggest mobile bank. Our vision in Digital Banking is to be the pioneer in digital relationship banking and recognised as the best in Europe in the way digital technologies are used to safely and simply service our customers across channels.

Digital is the new reality in Banking and a key part of our Group's aim of Helping Britain Prosper. It has already become a primary channel for servicing transactions and is increasingly important for meeting our customer needs - giving them the ability to bank how, where and when they want to.

Become part of our diverse team, and you'll experience a rare opportunity to make a difference to the lives of millions through our brands like Halifax, Bank of Scotland, Lloyds, and Scottish Widows (among others).

Job Description

Lloyds Banking Group is committed to be the best digital bank for consumers and businesses in the UK. We're the UK's leading digital bank, with over 11 million active online customers across our three main brands, as well as the UK's biggest mobile bank. Our vision in Digital Banking is to be the pioneer in digital relationship banking and recognised as the best in Europe in the way digital technologies are used to safely and simply service our customers across channels.

Digital is the new reality in Banking and a key part of our Group's aim of Helping Britain Prosper. It has already become a primary channel for servicing transactions and is increasingly important for meeting our customer needs - giving them the ability to bank how, where and when they want to.

Become part of our diverse team, and you'll experience a rare opportunity to make a difference to the lives of millions through our brands like Halifax, Bank of Scotland, Lloyds, and Scottish Widows (among others).

About the role:

In this role you'll support a crucial activity as part of an internal quantitative optimisation team. This team optimises the live journeys across our public and secure sites to improve the customer experience, delivering better outcomes for customers and the business alike. We also deliver all the marketing banners across the online estate. Our team is in high demand across the business, working on numerous projects with our internal stakeholders at any one time.

What would you get involved with?

As an Assistant Digital Optimisation Manager you'll have skills to design and build A/B and multivariate tests to help improve the experiences of our customers on our live sites across all of our major brands. The role also involves a strong, ideally backed up with a meaningful degree (or equivalent) in Computer Science or Creative Technology. You have a can-do attitude and dedicate time in keeping up to date with the latest front-end development technologies and consider yourself a Digital native.

About your experience...

You'll have the ability to work with a broad range of devices and operating systems with respect to conducting A/B and multivariate testing and delivering content through a content management system. Experience with Webtrends Optimize, Adobe Target, Adobe AEM and OpenText Teamsite would be ideal for this role. Any experience or passion working in Content/Marketing is a plus as there are elements to help deliver content and marketing across the group's products as you will work across multiple work streams liaising with key stakeholders.

..and the skills and background you'll possess
  • To build, develop, QA and deploy self-service multivariate and A/B tests.
  • Experience in Optimisaiton
  • Determining whether tests can be built in-house or if they need specialist assistance.
  • Where required, assisting the team with mock-ups, wireframes and working prototypes
  • To build and deliver content / marketing banners.
  • You'll work with the team to pilot suitable new concepts/functionality via our testing platform.
  • Identifying areas for improvement within existing customer journeys and working closely with the team to design and develop tests around these ideas.


We deeply value diversity, and are proudly committed to being an equal opportunity employer.

If this is you, come and join our inclusive, values-led culture focused on making a difference.

Together we'll make it possible...

So what can we offer you in return?

Whatever your aspiration, you can also expect excellent benefits, personal development and a career that's enriching and full of opportunity.
  • A base salary plus performance bonus and a flexible cash pot to spend on benefits
  • A generous pension contribution and private health cover
  • 30 days leave and various Share schemes


Sound like you? Are you interested in joining us? Apply today; we'd love to hear from you...

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we're building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.
Close