Digital Services Employee Experience Lead–Senior Manager, Internal Services, London Digital Services Employee Experience Lead–Senior  …

in London, England, United Kingdom
Permanent, Full time
Be the first to apply
in London, England, United Kingdom
Permanent, Full time
Be the first to apply
Digital Services Employee Experience Lead–Senior Manager, Internal Services, London
Your opportunity
In this role you will own a segment of the employee journey, and is responsible for creating a smarter workday by empowering employees with a super easy, intuitive technology experience based on data-driven improvements and co-creation with the users. He/she will drive the optimisation of the employee experience by running multiple product delivery teams that conceptualise, design and deliver innovative digital solutions.
We encourage consideration of flexible ways of working, both formal and informal arrangements that allow for the best outcomes for our people and our clients. If this opportunity is of interest to you with some flexibility, please do discuss with us.

Your role
  • Manage the strategy, performance and improvement of the employee experience for one or more segments within the employee journey, and take ownership of the digital solutions that are part of those employee journey segments
  • Manage senior-level stakeholders across the firm's geographies, and demonstrate vision and leadership for the employee journey and the strategic prioritisation
  • Define and refine the Digital Services strategy together with the other members of the Digital Services Management Team
  • Define the strategy for one or more segments in the employee journey and determine the strategic prioritisation and planning (i.e. Epics and Features) in alignment with the other members of the Digital Services Management Team
  • Establish, develop and maintain the right people and teams that excel in creating innovative digital concepts and deliver high performing solutions that make a significant impact on the firm's employee experience
  • Run multiple product delivery teams that are specialised in a segment of the employee journey, and apply co-creation with the business and Agile development methodologies to imagine, deliver and run digital solutions
  • Establish a high performing culture within the teams and in collaboration across Digital Services, and create an environment in which they can flourish
  • Lead business case development for new digital solution concepts (Feasibility, Desirability and Viability), and closely collaborate with business stakeholders to ensure value is delivered
  • Proactively seek and drive opportunities to improve the employee experience in line with the strategy, drive innovation and experimentation with new technologies, and translate outcomes into solution concepts
  • Manage diverse teams within an inclusive team culture where people are recognised for their contribution
  • Take responsibility for financial management, resource management, escalation management, and HR- and performance management for multiple product delivery teams (approx. 5 to 9 FTE each) and selected roles that work across teams and geographies (approx. 3 to 8 fte)
  • Manage diverse teams within an inclusive team culture where people are recognised for their contribution

Your work, your choice
At Deloitte we believe the best impact is the value we add, not the hours we sit at our desk. We carefully consider agile ways of working, both formal and informal, that allow for the best impact for our people and our clients. Please speak to your recruiter about the working pattern that works best for you.

Location: London / Regions
Work pattern: This is a permanent contract opportunity.

Your professional experience
  • Previous experience of successfully establishing business incubators in a corporate environment
  • Proven successful track record of enterprise innovation
  • Experience of managing and working in multi-disciplinary teams and working closely with User Experience designers, Visual Designers, Developers, Data Architects, Legal Counsels, Compliance Officers, 3rd Party Technologists and Project Managers
  • Well networked with experience of working with external parties such as start-ups, academia and innovation boutiques
  • Open Thinker with a passion for solving corporate mysteries
  • Happily co-exists between business, innovation and technology worlds
  • People person that creates a thriving, fun and customer centric environment
  • Navigates their way through difficult challenges without jeopardising relationships

Your service line: Internal Services
At Deloitte, we're all about collaboration. And nowhere is this more apparent than among our 2,000-strong internal services team. With our combined specialist skills, we provide all the essential support and advice our client-facing colleagues need, right across the firm. This enables them to focus all of their efforts on delivering the best service possible to their clients. Covering seven distinct areas; Human Resources, Clients & Industries, Finance & Legal, Practice Support Services, Quality & Risk Services, IT Services, and Workplace Services & Real Estate, together we live, breathe and deliver the Deloitte experience.

Personal independence
Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints. This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm. The recruitment team will provide further detail as you progress through the recruitment process.

About Deloitte

Our Purpose & Strategy
To make an impact that matters for our clients, our people and society - defines who we are and what we stand for. Our purpose provides the foundation for our strategy and our aspiration to be the undisputed leader in professional services: this is not about size, it's about being the first choice. The first choice for the largest and most influential clients, and the first choice for the best talent.

What do we do?
Deloitte offers global integrated professional services that include Audit & Assurance, Consulting, Financial Advisory, Legal, Risk Advisory and Tax Consulting. Our approach combines intellectual leadership, industrial expertise, insight, consulting & problem solving capabilities whatever the role, technology revolutions and innovation from multiple disciplines to help our clients excel anywhere in the world.

Beyond the UK: Deloitte North and South Europe
The UK is part of Deloitte North and South Europe (NSE), the second largest member firm in the Deloitte network. Deloitte NSE combines operations in Belgium, Greece, Ireland, Italy, Malta, the Netherlands, the Nordics (Denmark, Finland, Iceland, Norway and Sweden), Switzerland and the UK. Deloitte NSE brings together 2,500 partners and over 40,000 people, combining our unmatched breadth and depth of capabilities in audit and assurance, consulting, financial advisory, risk advisory, and tax and legal across the region. Being part of Deloitte NSE supports our aspiration to be the undisputed leader in professional services and will create more opportunity and growth for our people.

What do we value?
What brings us all together at Deloitte? It's how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for maximum impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most.

Being a Leader at Deloitte
Cultural fit and purpose-led leadership is crucial for Deloitte. Our leaders always set the example and inspire their colleagues. They make quality time for people and take an interest in them. They know what matters to people - both inside and outside work - and value them as individuals; always finding opportunities to develop them while showing respect and appreciation.
We expect colleagues at all levels to embrace and live our purpose and our leadership culture by challenging themselves to identify issues that are most important for our clients, our people, and for society and make an impact that matters. We know leadership comes in all shapes and sizes, but our Leadership Charter helps all of our people understand what we're looking for:
  • We live our purpose: we act as a role model, embracing and living our purpose and values, and recognising others for the impact they make
  • We develop talent: we develop high-performing people and teams through challenging and meaningful opportunities
  • We drive performance: we deliver exceptional client service; maximise results and drive high performance from people while fostering collaboration across businesses and borders
  • We believe positive influence can make an impact that matters: we influence clients, teams, and individuals positively, leading by example and establishing confident relationships with increasingly senior people
  • We move, together, towards a strategic direction: we understand key objectives for clients and Deloitte, aligning people to objectives and setting priorities and direction.

Deloitte LLP is a limited liability partnership registered in England and Wales with registered number OC303675 and its registered office at 1 New Street Square, London EC4A 3HQ, United Kingdom.
Deloitte LLP is the United Kingdom affiliate of Deloitte NSE LLP, a member firm of Deloitte Touche Tohmatsu Limited, a UK private company limited by guarantee ("DTTL"). DTTL and each of its member firms are legally separate and independent entities. DTTL and Deloitte NSE LLP do not provide services to clients. Please see to learn more about our global network of member firms.

© 2020 Deloitte LLP. All rights reserved.

Requisition code: 173979

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