EMEA Operations Client Service Analyst

  • Location: London, England, United Kingdom
  • Salary: Competitive
  • Job Type: Full time

EMEA Operations Client Service Analyst

Purpose of role:

You will be a member of a team responsible for both the oversight of production and creation of a diverse range of institutional reports and factsheets for our European and Middle East based clients, covering the full range of the firm's investment capabilities. The role offers extensive relations with many global functions of the business, notably Relationship Managers, Client Service, Investment Managers, Operations and Information Technology. Additionally, strong partnering will be developed and maintained to provide additional client service support to regional Client Service and Relationship Management teams. In addition to the major challenges of working within a high quality, dynamically changing, deadline and client driven production environment, the you will play a vital role in handling and co-ordinating the timely and accurate delivery of data used within client reports. There will be a positive focus to review processes with the aim of initiating, developing and implementing the necessary enhancements to continually upgrade and enhance report contents and service standards.

Major responsibilities:
  • Dedicated responsibility for the oversight of a defined regional segment of client reports, and associated requirements and requests
  • Limited production of monthly & quarterly client reports to ensure they are delivered accurately and in a timely manner including institutional reports, factsheets, regulatory reporting, distribution agreements and ad-hoc requests
  • Understand systems, data, associated processes and controls to ensure the accurate and timely production of reports
  • Liaise with global operational and portfolio management teams as required to ensure scheduled and ad-hoc client reporting requirements can be met
  • Responsibility for maximising the automation potential of client reporting and dependent systems for efficient workflow and production
  • Active participation in the testing of system enhancements
  • Assistance with provision of management information statistics
  • We endeavor to support all global reporting teams where required
  • Participation in functional and global project initiatives and tasks
  • Adherence to and upgrading of team procedures and controls
  • Support the on-boarding of new clients and mandate transition events and changes
  • Maintain strong and effective relationships with regional Relationship Management and Client Service teams to ensure a high level of service is provided
  • Maintain a positive approach to supporting key client relationships
  • Participation in reviewing, assessing and upgrading global report contents, ensuring appropriate levels of service and information is supplied across a diverse global client base and product range
  • You should look to identify client requirements and seek to work closely with client relationship teams to define their needs, seeking ways to enhance the client experience

Person Specification:
Education & Experience:
  • University Degree or minimum 2 years relevant experience within a similar role in an operations environment of an investment management company
Technical Knowledge:
  • A strong focus on change management, accounting knowledge, robustness, accuracy, flexibility, and a strong commitment to client service, with the ability to develop multiple working relationships with internal and external parties at all levels, are essential role attributes.
  • Experience in an institutional client report production team, with good working experience of operations and performance measurement functions an advantage
  • Prior experience in a client service role an advantage
  • Good working knowledge of global financial instruments
  • Accuracy, numerical skills, data awareness and attention to detail
  • PC literacy, with Excel skills particularly advantageous
  • Awareness and understanding of global client requirements
Personal Profile:
  • Commitment to the global reporting and associated client service processes
  • Initiation and maintenance of good working relationships with all relevant global business areas
  • You will have a track record of working to strict deadlines under pressure
  • You will possess good organisational and prioritisation skills
  • Determined approach to see tasks through to completion
  • Ability to work on own initiative with a high degree of innovation
  • Strong interpersonal and team skills across all levels
  • Awareness of business risk and good escalatory judgment
  • You will demonstrate a can-do attitude in setting and driving strategic and tactical direction

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

London, England, United Kingdom London England GB