FRC IT Support Analyst

  • Competitive
  • London, England, United Kingdom London England GB
  • Permanent, Full time
  • UBS UK
  • 17 Aug 18 2018-08-17

FRC IT Support Analyst

Your role
Do you have a knack for technology? Are you at your best when providing application support to others? We're looking for someone like that to:
– manage support FRC Rates and Credit Business and stakeholders across several technical domains
– undertake technical incident analysis and resolution
– uphold high standards for timely issue resolution & continuous improvement
– contribute expertise to the management of existing and new IT products and services
– take the lead with improving service and process in our support team
– help drive strategic initiatives and efficiencies within the FRC L2 support team

Your team
You'll be working with the Global FRC Rates & Credit ASG (Application Support Group) team, based in the US, Europe and APAC regions. We provide a high quality and responsive support service to the FRC Business and other bank wide systems, globally. Our key stakeholder base is very diverse and covers direct Front Office presence through to Middle/Back Office and other IT streams.

Your experience and skills
You have:
– a natural ability to solve complex issues
– held senior roles leading L2 providing production support teams for trading applications across all levels of the Trade Lifecycle.
– experience with ITIL best practices for Incident Management, Problem Management and Change Management
– subject matter expertise knowledge of the FRC Rates & Credit space, including understanding of trade flows
– a desire and ability to ensure and drive continuous improvement in the team
– a proven level of comfort and confidence facing off and interacting with senior IT and Business management
– strong analytical, problem-solving and synthesizing skills (you know how to figure stuff out)
– a proven ability to lead by example & manage both day to day team activities as well as serious issue management
– a background giving you technical expertise across UNIX and DB querying domains
– experience automating complex technical and business processes within a production support environment
– experience with IBM MQ series and maintenance
– experience with automation and monitoring tools such as Splunk and AppDynamics

You are:
– a confident communicator who can explain technology to non-technical audiences
– capable of understanding client needs and translating them into products and services
– a client centric and service driven individual
– able to interact, manage and influence a diverse team and stakeholder base
– proactive in your approach to all tasks and responsibilities
someone who wants to make a positive impact in the world of support

What we offer
Together. That's how we do things. We offer people around the world a supportive, challenging and diverse working environment. We value your passion and commitment, and reward your performance.

Keen to achieve the work-life agility that you desire? We're open to discussing how this could work for you (and us).

Take the next step
Are you truly collaborative? Succeeding at UBS means respecting, understanding and trusting colleagues and clients. Challenging others and being challenged in return. Being passionate about what you do. Driving yourself forward, always wanting to do things the right way. Does that sound like you? Then you have the right stuff to join us. Apply now.

About us
Expert advice. Wealth management. Investment banking. Asset management. Retail banking in Switzerland. And all the support functions. That's what we do. And we do it for private and institutional clients as well as corporations around the world.

We are about 60,000 employees in all major financial centers, in more than 50 countries. Do you want to be one of us?