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FX Support Engineer

Venn Group London, United Kingdom
Posted 26 days ago Permanent £55k - 65k per year
Our client is a large multinational bank who is looking to bring onboard a FX Support Engineer to join their trading support team. This would be a hybrid role based in London with 3 days in the office, due to the nature of the banks operations the team works across 3 shift patterns throughout the UK day, the latest finish being Friday at 10 PM on a rotational basis. The successful applicant must have knowledge of FX pricing and distribution channels and experience with typical message standards
Our client is a large multinational bank who is looking to bring onboard a FX Support Engineer to join their trading support team. This would be a hybrid role based in London with 3 days in the office, due to the nature of the banks operations the team works across 3 shift patterns throughout the UK day, the latest finish being Friday at 10 PM on a rotational basis.
Role Description
This role will require the successful applicant to engage with internal customers within the bank on a day-to-day basis providing support as well as troubleshooting problems, performing upgrades ensuring a reliable service across the banks FX trading platform
Responsibilities
• Monitor, deploy, support and operate front-office trading systems processing
• Interact with a wide spectrum of people within the bank, including front office support teams, system administrators, developers and traders. 
• Perform regular system checks and analysis and provide reports of system functioning and service level. 
• Troubleshoot and restore system processing in event of incidents and problems. 
• Handle in-bound service requests and questions. 
• Perform proactive event management

Required Skills, Experience and Qualifications
• 5 years previous experience in application support with the financial services sector.
• The candidate will have strong functional knowledge of FX products and have a good working knowledge of financial products.
• The candidate will have a proven technical track record with the tools used to provide first line application support for cloud-based apps.
• Excellent written and verbal communication skills.
• Understanding of networking fundamentals and experience in diagnosing connectivity issues.
• Understanding and experience working with messaging protocols (SOAP, JMS, MQ, FIX or others).
• Strong attention to detail, self-management, initiative, discipline, and follow-through. 
• Exceptional problem-solving ability. 
• Familiarity with databases and message-based software systems. 

Preferred Skills, Experience and Qualifications
• Trading support experience/exposure to trading protocols; e.g. FIX is a plus.
• Familiarity with at least one scripting or object-oriented programming language. 
• Service Management knowledge.

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Job ID  J80957
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