Front Office Application Support - Asset Management Front Office Application Support - Asset  …

Finshore Partners
in London, England, United Kingdom
Permanent, Full time
Last application, 16 Jul 19
Circa £60,000 + great benefits package
Finshore Partners
in London, England, United Kingdom
Permanent, Full time
Last application, 16 Jul 19
Circa £60,000 + great benefits package
I am currently partnered with a Global Investment Management company who are looking to bring on an Application Support professional on a permanent basis. You will be responsible for the clients suite of applications focused on the Front Office, inclusive of their OMS, for which they use Charles River and Aladdin. Applications are welcomed from individuals who have experience in supporting other OMS but the preference will be toward those with specific Charles River or Aladdin experience.


Role and Responsibilities
• Undertake daily operational checks, investigating and resolving any problems identified.

• Provide administration, support and development of all investment systems including BCP arrangements.

• Liaise with third-party Helpdesks for consultation and assistance in the resolution of issues and queries.

• Liaise with existing third parties and new vendors to implement change.

• Research and evaluate investment systems developments and make recommendations to management.

• Ensure documentation of all investment systems is completed and kept up to date.

• Project manages the implementation of new/upgraded systems and the associated testing cycles.

• Provide support and expertise regarding the integration of new or amended systems into the established infrastructure.

• Maintain investment systems operations standards and guidelines.

• Plan and direct the analysis and design of systems support projects and general system enhancements.

• Prepare proposals for modified or replacement systems

• Assist in the creation of the Investment Systems strategy.

• Answer, evaluate and prioritize incoming telephone, voice mail, e-mail and in-person requests for assistance from users experiencing problems with investment systems and where required, implement relevant steps to prevent re-occurrence.

• Log support calls and resolve them in a timely manner.

• Follow change and release procedures and document any changes/enhancements.

• Analyze business processes and functions in order to specify and apply system or process enhancements.

• Provide training to customers when processes change or new functionality becomes available.

• Work with the business teams to analyze business processes and develop requirements documentation.

• Identify functional areas which could be improved by process or technological change.

• Identify options for potential solutions and assess them for both technical and business suitability.

• Assist in the creation of the Front Office Systems strategy.

• Prepare any request documentation for new or additional services.

• Provide expertise in technical/functional analysis to drive business process change.

• Experience working in technology enabled change programs/projects

• Good knowledge of project management methodology

• Good knowledge of the Asset/Funds Management environment and systems


Nice to have

• Experience of Charles River, Blackrock Aladdin,

*please be aware that only CV’s with relevant Front Office Support experience will be shortlisted for review*

Please apply with your CV in the first instance.