Global Head of Relationship Marketing

  • Location: London, England, United Kingdom
  • Salary: Competitive
  • Job Type: Full time

Global Head of Relationship Marketing

You are responsible for developing and executing direct response, lead nurture, engagement and amplification strategies. You will develop and successfully build out a multi-channel marketing strategy for the North American, European and Asia Pacific SPDR ETF businesses. You are a passionate, strategic thinker who's not afraid to get into the trenches to get the job done, shifting easily from high-level strategy development to the daily oversight of marketing campaign and implementation activities.

RESPONSIBILITIES
- Evaluate overall health, efficiency and effectiveness of all relationship marketing efforts in the management of a significant marketing budget.
- Disseminate relationship marketing and customer engagement best practices throughout the organization.
- Lead a test and learn marketing environment that's analytically-driven and data intelligent.
- Conduct, lead and guide research programs that improve our response to client needs and changing mind-set, and identify unmet needs.
- Ensure digitally-based platforms and programs are in alignment with the firm's broader digital marketing strategies and objectives.
- Develop and implement a variety of targeting and segmentation strategies to improve performance and brand awareness (by segment, behaviour, preferences, attributes etc.).
- Serve as the advocate and power user of our marketing automation tool, providing users across the organization with guidance, consult and best practices for developing goal-oriented marketing automation programs.
- Create sales enablement and integration programs designed to nurture marketing activity and drive asset flows.
- Develop client acquisition strategies that generate acceptable acquisition costs and scale.
- Design and rollout audience relevant lead nurturing, onboarding and scoring programs across regions.
- Run front to end creative process, including the development of creative briefs, securing client approval, building project plans/schedules, and monitoring/maintaining project scope, resources, budget, deliverables and overall quality of the project.
- Deliver campaign strategy recommendations (e.g., testing, follow-ups, media) based on prior campaign results, best practices, and objectives.
- Manage the campaign lifecycle through design, development, deployment (list management and campaign execution), and reporting.
- Lead the optimization of existing channels (email, mobile, direct mail, gamification) and identify emerging technologies and mediums.
- Actively identify solutions designed to improve campaign performance.
- Monitor and troubleshoot the firm's email deliverability program, across countries and regions.
- Create and monitor analytics to accurately forecast return on investment, cost per acquisition, advertising effectiveness, conversion rates and other metrics as required to direct the optimization of marketing campaigns.
- Working with internal sales, business intelligence and CRM teams; develop and disseminate closed loop reporting, lead grading and scoring methodologies, and marketing qualified lead process.

QUALIFICATIONS
- Degree calibre; MBA or Masters Degree preferred
- Demonstrate strength in strategy development as well as a comprehensive knowledge of multi-channel marketing management
- Experience in financial services marketing (knowledge of financial advisory community and institutional investors a plus)
- Agency experience or experience working with an agency, web/graphic designers and other creative professionals
- Ability to work effectively in a dynamic, rapidly changing, team-based environment
- Ability to balance high-priority, long-term projects with short-term, immediate deadlines
- Shown creative thinking and problem solving skills
- Ability to cultivate collaboration, value others perspectives and gain support and consensus for business proposals
- Flexibility and responsiveness to deal with complex problems and strategic opportunities on the fly - able to think on your feet and nimbly go from 10,000 foot view to ground level and back

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
London, England, United Kingdom London England GB