Head of Operations (Digital Banking) Head of Operations (Digital Banking) …

LMA
new

in London, United Kingdom
Permanent, Full time
Last application, 15 Oct 21
£100,000 - £110,000
LMA
new

in London, United Kingdom
Permanent, Full time
Last application, 15 Oct 21
£100,000 - £110,000
Posted by:
Daniel Baker • Recruiter
Posted by:
Daniel Baker
Recruiter
One of my clients, an SME bank, are looking to build out their digital banking operations department and are currently seeking somebody to head up the Operations division, with 8 direct reports.

Responsibilities include:

  • Responsible for the set up and management of operations and customer service model for the digital bank
  • Responsible for cards management and digital mortgage operations
  • Responsible for identifying and escalating any SARs to second line
  • Forecast headcount requirements across the team based on customer volumes
  • Manage scoping of the operational development backlog with our technical teams for continuous improvement
  • Represent the Operations function as an integral part of the management team
  • Manage the Nomo customer lifecycle, including:
    • Customer onboarding;
    • Ongoing customer due diligence;
    • Payments management;
    • Enquiry management; and
    • Complaints handling

To be successful you must have vast experience in a banking operations department as proven experience of leading teams. It is also essential you have considerable experience within a digital banking environment. Experience of digital onboarding and digital payments plus card operations and digital mortgages experience is necessary. In return they are offering a salary up to £110,000 and excellent benefits and bonus.

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