Help Desk Specialist Help Desk Specialist …

Marlin Selection
in London, England, United Kingdom
Permanent, Full time
Be the first to apply
Competitive
Marlin Selection
in London, England, United Kingdom
Permanent, Full time
Be the first to apply
Competitive
Our client, a commodities trading house, is looking for a Help Desk Specialist to join their London based team.

You will be the first person that is contacted by a user in need of support. The right candidate should be customer service-oriented, who can provide technical support to users.

Duties include:

Serving as the first point of contact for users seeking technical assistance over the phone/email/mobile

  • Support various products including, but limited to Microsoft software products, computer equipment, network equipment, mobile phones, telephony equipment, tablets, etc.
  • Install and/or maintain all software and hardware equipment, as needed – (install, deploy, upgrade, maintain, uninstall, etc.)
  • Record events, problems, and their resolution in our ticket tracking program

The ideal candidate will have the following:

  • 3-5 years of experience providing front line help desk support in an Active Directory Windows environment.
  • Understanding of Citrix technologies and products
  • Understanding of various market data driven software - (Reuters, Bloomberg, CQG, Future Source, etc.)
  • Understanding of various MDM solutions
  • Knowledge of Private circuits, Firewalls, VMWare, SAN technology, Switches, routers, etc.

For more information please contact Sam at Marlin Selection or apply below.

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