Hindi/Gujarati/Bengali Client Services Executive Hindi/Gujarati/Bengali Client Services Executive …

Charles Levick
in London, England, United Kingdom
Permanent, Full time
Last application, 15 Mar 20
GBP24000.00 - GBP27000.00 per annum
Charles Levick
in London, England, United Kingdom
Permanent, Full time
Last application, 15 Mar 20
GBP24000.00 - GBP27000.00 per annum
Charles Levick
My client is an online financial trading company specialising in FX and CFD trading solutions via the MetaTrader platforms. They are currently looking to broaden their presence in the Asian market and looking for a Hindi, Gujarati or Bengali client services executive. This individual will be responsible for responding to trading and platform-related queries as well as facilitating clients' onboarding.

My client is an online financial trading company specialising in FX and CFD trading solutions via the MetaTrader platforms.
They are currently looking to broaden their presence in the Asian market and looking for a Hindi, Gujarati or Bengali client services executive. This individual will be responsible for responding to trading and platform-related queries as well as facilitating clients' onboarding.

Main responsibilities:
* Provide high calibre client service to ensure a positive client experience.
* Take ownership for owning and driving an excellent client experience for our clients through all touch points in the client lifecycle. This includes: query management and education.
* Proactively respond to and manage inbound broker queries professionally and efficiently.
* Escalate unresolved issues to line manager, 2nd Line IT support, Business Operations and Relationship Managers as appropriate.
* Assist in the management of customer / platform profiling and ensure adherence to TCF protocols in communication of cost disclosure documents.
* Provide proactive and timely support for the on-boarding process.
* Keep abreast of global and economic news in order to provide execution trading support to clients.
* Act as a brand ambassador in all client interactions.
* Assist in the management of customer / platform profiling and ensure adherence to TCF protocols in communication of cost disclosure documents.
* Take all reasonable steps to ensure appropriate confidentiality.

Requirements:
* Fluent/Native speaker in Hindi, Gujarati or Bengali.
* Degree in business, economics or finance would be ideal.
* Background in client services or sales.
* Operates with integrity and a highly client centric mind-set.
* Ability to work effectively as part of a team.
* Intermediate knowledge/experience of financial markets.

Company Overview

Charles Levick Limited are a leading global financial recruiter providing innovative solutions across Capital Markets, Financial and Professional Services organisations. Founded in 2008, Charles Levick is privately owned and operates from offices based within the City of London and New York.

A truly independent company with a global reach, we pride ourselves on delivering honest and intelligent guidance developing long term sustainable relationships. Our breadth of expertise and services allow us to deliver solutions across our sectors ranging from junior analyst through to C-Suite requisitions, all delivered with exceptional levels of attention to detail and service that have helped us to grow into the organisation we are today.

We have managed to build an enviable reputation partnering a diverse range of large and small organisations initially within London, but now globally, actively supporting clients across Europe, Asia and the US. With decades of experience, we have been able to develop a substantial knowledge of our markets as well as building loyal relationships with our clients and candidates.

Our business is devised of 5 core areas of specialisation:

  • Operations/Infrastructure
  • Compliance
  • Risk & Actuarial
  • Change, Transformation & Technology
  • Fintech
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