Hybrid Client & Programme Director (Fund Platforms)

  • Excellent
  • London, England, United Kingdom London England GB
  • Permanent, Full time
  • Meraki Talent
  • 07 Aug 18 2018-08-07

Meraki Talent’s investment client is actively looking for a Hybrid Client & Programme Director (Fund Platforms) to work as the primary contact for a leading global financial services organisation in London. The Hybrid Client & Programme Director (Fund Platforms) has responsibility for the management of client delivery, overall client satisfaction, supporting the growth and development of the customer proposition and maximising the financial outcomes delivered.

Hybrid Client & Programme Director (Fund Platforms)

Excellent Salary

Permanent

London

Posted Tuesday 24 July 2018

CVs ASAP

Start date Aug – Oct 2018

 

Meraki Talent’s investment client is actively looking for a Hybrid Client & Programme Director (Fund Platforms) to work as the primary contact for a leading global financial services organisation in London. The Hybrid Client & Programme Director (Fund Platforms) has responsibility for the management of client delivery, overall client satisfaction, supporting the growth and development of the customer proposition and maximising the financial outcomes delivered.

 

Responsibilities of the Hybrid Client & Programme Director (Fund Platforms):

 

- Ensuring the quality of delivery to customers is of a consistently high standard (project and service delivery)

- Responsible for delivering the revenue target for existing customers (both enhancement fee and service revenue)

- Delivering technology and business change programmes in accordance with contractually agreed milestones, budgeted costs and Group quality standards

- Supporting and help shape Customers strategic development and growth objectives.

- Accountable for and achieves qualitative satisfaction standards via the feedback of Customers senior management to C-Suite

- Accountable for ensuring the proper management of technology and business change programmes as they relate to the interaction with Customers in accordance with SDL

 

Background of the Hybrid Client & Programme Director (Fund Platforms):

 

- Demonstrable and extensive experience working within a front facing external client management role at a director/head of level. This experience needs to have been developed specifically within the fund platform, life/pensions or wealth management industries (Essential)

- Experience of managing large scale programmes/projects within above sectors, ideally multi-site/location

- Able to example upon CV strong leadership and people management skills, managing those of a senior managerial level

- Executive level and C-Suite stakeholder engagement skills

- Experience in delivering to revenue targets, managing delivery in a commercial environment

 

Gordon wants: Client Service, Programme, Platform

 

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