IT Coordinator / System Administration

  • Salary: Competitive
  • Location: London, England, United Kingdom
  • Job Type: Full time
  • Company: Qatar National Bank (QNB)
  • Updated on: 17 Oct 18


About QNB
QNB Group, the biggest bank in Qatar, and a leading financial institution in the Middle East and Africa, is looking to hire a IT Coordinator / System Administration, to meet the requirements of the expansion of its office in QNB - UK//London.
QNB Group's presence through its subsidiaries and associate companies now extends to more than 30 countries across 3 continents, providing a comprehensive range of products and services. The total number of staff is more than 28,000 operating from over 1200 locations.

Role Summary:
Reporting to the IT Manager, you will be responsible for supporting the entire QNB UK Branch IT operations and system administration.

Role Description:
  • Provide secure, convenient and highly available systems support for users in the branch and remote services such as LAN and WAN networks over Cisco and HPE/Aruba equipment.
  • Maintain public and private Wi-Fi and provide services to branch clients.
  • Ensure that on a day to day basis all servers computer terminals and I.T. equipment installed in the London Branch are operating in accordance with operating procedures and objectives of QNB.
  • Assist with the implementation of changes to operations procedures, processes and hardware, ensuring the changes are implemented as required.
  • Provide desktop I.T. support as a First line support function to users of the branch software and hardware identify and investigate issues or problems and resolve them in accordance with I.T. policies.
  • Assist with installation and loading of hardware and software to PCs and servers; maintain logs of PC maintenance and user calls.
  • Responsible for the administration of all computer networks within the branch ensuring also that the network operates effectively and efficiently; liaise with contractors and suppliers ensuring that network is maintained.
  • Assist in the purchases all infrastructure equipment by researching best security and value.
  • Monitor and update as necessary all aspects of system security based on bank security policy (including maintaining anti-virus/anti-malware and patching)
  • Resolve faults and respond to requests for advice and assistance, as appropriate.
  • Refer problems to second line support which cannot be resolved in a timely manner or are likely to exceed the appropriate service level criteria.
  • Undertake the implementation and routine maintenance of the telecommunications systems within the division/ organization.
  • Undertake the implementation and maintenance of PC and host based operational systems within the organization.

Qualifications & Skills:
Ideal Work Ethic
  • Rigorous / Thorough in approach
  • Hands on
  • Work as a team, think as a Team
  • Keeping documentation up to date
  • Self-motivated
  • Proactive

Qualifications & Experience
  • University graduate in Computer Science Degree or IT related diploma or holding equivalent professional qualifications.
  • With a min 2 years' experience in IT Support environments with finance/banking exposure preferred.
  • Windows 10 upgrade roll-out project experience is required.

Note: you will be required to attach the following:
1. Resume / CV