IT Infrastructure & Operations Manager IT Infrastructure & Operations Manager …

Coller Capital
in London, England, United Kingdom
Permanent, Full time
Be the first to apply
Competitive
Coller Capital
in London, England, United Kingdom
Permanent, Full time
Be the first to apply
Competitive
This role leads the IT Infrastructure & Operations (I&O) team who are tasked with ensuring that the technologies that underpin the firm’s key services and applications are secure, reliable and performant. The role also oversees a global service desk who are charged with providing high quality support of IT fundamentals (PCs, mobile devices, video conferencing, telephony etc) across three offices – London, New York & Hong Kong.

Responsible (activities/tasks that will typically be performed by you)

 

  • Area Management – lead the I&O function with due consideration to strategy, policy & process/procedures.
  • Team/Staff Management – manage the I&O team/staff (currently 11 staff); cultivate a culture aligned with organisational and departmental values.
  • Vendor Management – build effective working relationships with suppliers & managed service providers (inc commercials & contracts).
  • Change Management – manage/evolve the process followed for service/application change.
  • Cyber Security – working closely with the Head of Cyber Security, BCP & Facilities maintain a secure IT infrastructure strategy with managed exposure to cyber threats.
  • Disaster Recovery – working closely with the Head of Cyber Security, BCP & Facilities define, maintain & regularly test a DR plan for services, applications & data across all offices.
  • Budget – working closely with the Head of Technology prepare & manage the IT departmental budget.
  • Research & Development – keep up-to-date with current/emergent (I&O) technologies, patterns and practices; factor into area strategy.

 

Accountable (activities/tasks that will typically be performed by a member(s) of your team but you will have management/oversight) 

  • Task Management – ensure I&O work is appropriately allocated, completed in a timely manner and to a good standard.
  • Software Asset Management – regulate the procurement/licensing of software used by the firm.
  • Hardware Asset Management – regulate the procurement of IT/comms hardware used by the firm.
  • Service Management / Systems Administration – ensure that services/applications are monitored, available & performant; includes overseeing good management of BAU/minor enhancements to agreed SLAs or target dates.
  • Office IT Management (inc MER) – oversee the design & implementation of office IT infrastructure (inc MER) in the London, New York & Hong Kong offices and family office.
  • Service/Application Additions or Upgrades – oversee planned (major) change to services/applications.
  • Major Incidents/Problem Management – ensure major incidents/problems are well managed – both process & execution.
  • User (Desktop) Support - ensure that the global user base is well supported with IT fundamentals (PCs, mobile devices, video conferencing, telephony). Service provided is high quality and meets agreed SLAs.

 

Support (activities/tasks that will typically be performed by other members of the IT team but you will provide input/assistance)

  • Technical (Enterprise) Architecture – support the definition/maintenance of the overall technical design for IT services/applications.
  • IT Strategy – support the definition/maintenance of the IT strategy for the firm.
Close
Loading...