IT Support Engineer/2nd Line Support IT Support Engineer/2nd Line Support …

Tradition
in London, United Kingdom
Permanent, Full time
Last application, 20 Apr 21
Dependant on experience
Tradition
in London, United Kingdom
Permanent, Full time
Last application, 20 Apr 21
Dependant on experience
Posted by:
Ian Filmer • Head of Recruitment
Posted by:
Ian Filmer
Head of Recruitment
Tradition is the interdealer broking arm of Compagnie Financière Tradition and one of the world's largest interdealer brokers in over-the-counter financial and commodity related products. CFT is represented in over 28 countries, employing over 2,500 people.

Tradition is currently seeking to appoint an IT Support Engineer/2nd Line Support to be based in the London office.

Main responsibilities within the IT Support Engineer/2nd Line Support position include:

  • Attend and fix any 2nd line hardware PC problems
  • Attend and fix any 2nd line Software related problems
  • Attend and fix any 2nd line voice related problems
  • Attend and fix any 2nd line application software problems
  • Work with project team and 3rd line support when required
  • Attend and fix any dealer board problems
  • Attend and fix any network problems
  • Build PC's as required checking that the necessary software is loaded properly in addition to standard Build.
  • Build Laptop P.C's as required.
  • Install P.C's and Laptops as requested.
  • Ensure that necessary IP addresses are loaded and the correct patching has been done on the network and all changes are recorded on the patching schedule
  • Install printers as requested. Ensure that necessary records are amended
  • Make all administration amendments to (dealer board system) as appropriate
  • Facilitate new line testing
  • Responsible for reporting line faults and ensuring they are resolved in a timely manner
  • Investigate long term issues and report findings to relevant parties, e.g. network, server etc
  • Supplier and client relations
  • Any other duties that may reasonably be requested including 1st line roles and responsibilities

Key skills and experience required in this role:

  • Good knowledge of Microsoft products.
  • Good knowledge of PC’s.
  • Knowledge of Cisco, CCM, Change control, Voice software  would be advantageous
  • Knowledge of Dealer board systems would be advantageous.
  • Knowledge of Linux systems would be advantageous.
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