Infrastructure Operations Analyst - Asset Manager Infrastructure Operations Analyst - Asset Manager …

McCabe & Barton
in London, United Kingdom
Contract, Full time
Last application, 23 Oct 20
£Market Daily Rate
McCabe & Barton
in London, United Kingdom
Contract, Full time
Last application, 23 Oct 20
£Market Daily Rate
The Infrastructure Operations Analyst is responsible for the triage of issues, troubleshooting, issue resolution, root cause analysis and support of a broad range of applications in the Enterprise Support Services Investments space.

The Infrastructure Operations Analyst is responsible for the triage of issues, troubleshooting, issue resolution, root cause analysis and support of a broad range of applications in the Enterprise Support Services Investments space.

  • Performs a range of assignments related for all applications.
  • Accountable for your own work and effective coordination of process and information with others.
  • Works independently within guidelines and policies for ongoing work; may receive general mentoring on new assignments but minimal mentoring thereafter.

Role summary and job responsibilities

  • Responsible for swiftly resolving disruptions to technology services to minimise user impacts and maintain service levels.
  • Able to perform investigation and resolve issues leveraging available tools and documentation.
  • Partners with global team members and escalate issues within the team, regionally and to other parties as needed.
  • Communicate with vendors as part of troubleshooting and issue resolution.
  • Leverages ServiceNow, including team dashboards, to resolve incidents within policy standards.
  • Performs root cause analysis of issues and partners with our vertical support teams as needed.
  • Analyse performance trends and crafts action plans to address potential impacts.
  • Actively helps team members and makes suggestions to improve practices.

 

Business knowledge

  • Possesses fundamental understanding of the tech industry.  Knowledge of the asset management industry is helpful.

Requirements

  • Typically requires 2+ years of Enterprise level support experience, or similar discipline, supporting multiple applications
  • Strong troubleshooting/problem solving skills
  • Experience with SQL for Oracle, Sybase and MS SQL
  • Experience with monitoring tools such as Autosys, Splunk, and New Relic, or similar tools
  • Experience with ITIL incident management tools, such as ServiceNow, for incident and problem management
  • Experience with Unix and Windows
  • Knowledge of a scripting language like Python, or similar language
  • Ability to read / understand code
  • Familiarity with AWS-based applications is helpful
  • Examines and collects data for trending capacity utilization
  • Maintains a high proficiency in code management to ensure procedures are aligned to standard methodologies
  • Identifies performance tuning opportunities that will produce improvements to processing or capacity
  • Leverages internal messaging tools, like Symphony, for internal communication and collaboration
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