Lead UX Researcher Lead UX Researcher …

in London, United Kingdom
Permanent, Full time
Last application, 16 Nov 20
Competitive + Excellent Benefits
in London, United Kingdom
Permanent, Full time
Last application, 16 Nov 20
Competitive + Excellent Benefits
As a Barclays Lead User Researcher, you will be at the forefront of creating award winning products for our 25 million customers. You will be leading our large and diverse Insights and Design team to deliver a number of projects, whilst offering you an exciting opportunity of a creative and collaborative working environment, right at the heart of Product Development. This is part of a key transformation to evolve and grow Barclays User Research capability and is part of an ongoing investment by the Bank.

Barclays is one of the world's largest and most respected financial institutions, with 329 years of success, quality and innovation behind us. We offer careers that provide endless opportunity – helping millions of individuals and businesses thrive, and creating financial and digital solutions that the world now takes for granted.

These roles will initially be remote working but the successful applicant will be based out of any of our centralised locations of London, Northampton and Radbroke (Manchester).

What will you be doing?

  • You will grow and manage teams of user researchers focusing on specific areas of the business, and take responsibility and lead the team managing demand 
  • Leading the strategy for at Barclays to ensure we are positioned to confront the changes/developments in banking and user interface development 
  • Leading on analysis of Design Research team performance, external agency performance and best practice outside of Barclays to ensure the team are performing optimally
  • Ensuring a customer voice is at the heart of everything we do, engaging Designers, Product Owners and other key stakeholders in the user-centered design process
  • Leading collaborative partnerships with design, research and customer teams to common objectives
  • You will manage and be responsible for customer data within user testing and analytics, ensuring it is managed and shared in a compliant way 

What we’re looking for:

  • Extensive experience leading user research activities and associated teams of researchers, with an outstanding portfolio of varied projects showing examples of work
  • Understanding and experience of tools for both formative research and exploration and discovery, and evaluative research for testing and refinement of concepts 
  • Experience directing a team to create clear methods to successfully communicate key insights to a wide range of stakeholders
  • Expert communications to all levels Including presenting work, negotiating timelines and workloads, inputting on the business strategy for digital projects and products

Skills that will help you in the role:

  • Experience leading and liaising with designers, developers, stakeholders or clients
  • Able to help others outside of research to understand different methods and help to build the best most knowledgeable teams while empowering the whole design team
  • Working knowledge of UX/UI/Service Design methodologies
  • Experience driving and embedding corporate strategy to support the timely delivery of products and services 

Where will you be working?
In the heart of Canary Wharf, our headquarters at Churchill Place boasts onsite amenities such as; a gym, staff restaurant and deli bar, and is easily accessible by tube and bus links. With a population of around 5000 staff the atmosphere is second to none with a real buzz being created around the offices within.

It is the policy of Barclays to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law.

Dynamic working gives everyone at Barclays the opportunity to integrate professional and personal lives, if you have a need for flexibility then please discuss this with the hiring manager. 

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