Manager - Branded Customer Experience, London, Bristol, Halifax Manager - Branded Customer Experience, London,  …

Lloyds Banking Group
in London, England, United Kingdom
Permanent, Full time
Be the first to apply
GBP48771 - GBP67420 per annum
Lloyds Banking Group
in London, England, United Kingdom
Permanent, Full time
Be the first to apply
GBP48771 - GBP67420 per annum
Lloyds Banking Group
We have a new opportunity to join the Strategy & Experience team in the newly formed Chief Customer Office. Working across our unique portfolio of brands, which include Lloyds Bank, Halifax and Bank of Scotland, our Brand Experience team will be working with the organisation to drive superior, personalised and integrated end-to-end category leading brand experiences for our customers at every interaction

At Lloyds Banking Group, we're driven by a clear purpose - to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. And as the UK's largest retail and commercial bank, we have a footprint that touches nearly every community and household in the UK.

Our brands, our services and our business span every aspect of banking and finance, including some of the biggest names on the UK's high streets. That gives us a big responsibility to support the UK economy, and we have a clear strategy to put customers first - and achieve our vision of becoming the best bank for customers.

We have a new opportunity to join the Strategy & Experience team in the newly formed Chief Customer Office. Working across our unique portfolio of brands, which include Lloyds Bank, Halifax and Bank of Scotland, our Brand Experience team will be working with the organisation to drive superior, personalised and integrated end-to-end category leading brand experiences for our customers at every interaction

About the role:

As a Branded Customer Experience Manager you'll help to accelerate our capabilities in driving optimal branded customer experience in the context of our brand customer strategies, by supporting the definition, development and implementation of branded customer experience across our portfolio of brands.

You'll help shape the principles which drive decisions and prioritise investment across key customer touch-points - to create greater differentiation in market for our brands amongst key customer segments. And you'll be incredibly passionate about our brands, a real advocate showing the determination needed to drive forward our ambition within the Group.

About you:

It is essential that you have proven experience in the development and implementation of branded customer experience, and how to deliver differentiated customer experiences.

You'll need to have the ability to support in identifying key moments in the customer journey, and create strategic recommendations to optimise experience. You'll also need to have worked with a customer segmentation strategy to deliver relevant and meaningful customer experiences to key customer segments.

Plus you'll also need to have:

  • An understanding of brand strategy & identity, and its application across communications, propositions & channels.
  • Strong stakeholder management skills, with the ability to manage multiple and varied stakeholders to gain buy in.
  • Excellent written and verbal presentation skills.
  • Proven experience in interpreting and applying customer, market, competitor and business insights, to inform investment in delivering best in class customer experiences.

In return, as a multi-brand, multi-channel business, we have the scale and breadth to provide you with a diverse range of personal development and a career that's enriching and full of opportunity.

The salary range for this role is £48,771 to £67,420, and will depend on location and experience.

So join us and be part of an inclusive, values-based culture focused on making a difference. Whatever your aspiration, you can also expect excellent benefits, including performance-related bonus, private health cover, share schemes and a generous pension contribution, along with the option to choose an additional cash lump sum or pick from a wide range of industry leading benefits.

We support the principles of agile working and will be pleased to consider applications from candidates seeking flexible working arrangements.

Together we make it possible - join us and you'll be part of an organisation that values your contribution and empowers you to make a difference.

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