Operations Specialist – Help Desk | ATC Brokers

  • 25,000 – 27,000 per annum
  • London, England, United Kingdom London England GB
  • Permanent, Full time
  • ATC BROKERS LTD
  • 21 May 18 2018-05-21

ATC Brokers Ltd is an FCA-registered brokerage that serves the global FX industry from its headquarters in London.

The FCA registered company provides an infrastructure that facilitates access to deep, quality liquidity for a wide range of FX market participants, from individual traders to sophisticated FIX API traders, while giving clients the peace of mind that they’re dealing with a credible and regulated broker.

ATC prides itself on listening to customers and adapting to meet their needs. Its business is built in accordance with a strict set of core values – transparency, robust technology, STP execution, excellent customer service and competitive pricing.

Responsibilities:

  • Work with clients to resolve technical issues
  • Provide software training to clients
  • Identify and correct/advise, on operational issues in client computer systems.
  • Monitor client risk
  • Order Placement

Position Qualifications/Attributes:

  • Must have basic technical knowledge, troubleshooting and hands-on experience with computers including hardware, software, internet, operating systems, networking and other computer related matters
  • Must be proficient using Word, Excel and Outlook
  • Must be flexible and able to perform varied tasks based upon the needs of the business
  • Highly attentive to detail and calm under tense situations
  • Strong organisation skills
  • Punctual & Reliable
  • Must have strong customer service ethics and strong oral, written and interpersonal communication skills
  • Must have ability to multi-task and maintain focus on those tasks
  • Degree; or 2 years related experience and/or training preferred.

Hours:

Must be flexible to work on shift rotation when required