Operations coordinator - Learning Operations coordinator - Learning …

Morgan McKinley
in London, United Kingdom
Contract, Full time
Last application, 01 Dec 21
Competitive
Morgan McKinley
in London, United Kingdom
Contract, Full time
Last application, 01 Dec 21
Competitive
Operations coordinator - Learning
Job Summary
  • London
  • Contract
  • BBBH796448
  • Oct 18, 2021
  • Competitive

Job Description
Regional Operations Coordinator - Learning - Job opportunity for a Big4 Tech based in London!

Tenure - 12 months FTC

The role: As a Regional Operations Coordinator, you will have ownership of one or more learning offering processes and will be responsible for operating it reliably, and driving continuous improvements. You will perform core work (solving for user inquiries/issues, run program operational tasks, data management and reporting, data audits, etc.), problem solve for special cases, manage initiatives to improve existing, and roll our new processes/programs.

Responsibilities:
  • Manage end to end operations for suite of learning offerings. Drive identification, assessment and execution of ongoing process improvement opportunities in terms of user experience, quality and productivity
  • Understand and represent the "voice of the customer" in identifying, prioritizing and execution of process transformation and day-to-day functioning.
  • Provide counsel/support to employees and partners, solve their HR queries and ensure a magical customer experience.
  • Define, collect and analyse process metrics. Use insights gathered to improve experience, build efficiencies and scale existing processes for growing and/or changing user needs.
  • Create and maintain process documentation for all your processes, training colleagues where required.

Morgan McKinley is acting as an Employment Agency and references to pay rates are indicative.

BY APPLYING FOR THIS ROLE YOU ARE AGREEING TO OUR TERMS OF SERVICE WHICH TOGETHER WITH OUR PRIVACY STATEMENT GOVERN YOUR USE OF MORGAN MCKINLEY SERVICES.

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