Partnership Director

  • c£116,500 + benefits
  • London, England, United Kingdom
  • Permanent, Part time
  • NS&I
  • 18 Jan 18 2018-01-18

NS&I is one of the largest savings organisations in the UK, with over 25 million customers and more than £140 billion invested. It combines a history dating back over 150 years with a record for continuous improvement and innovation, regularly winning awards for quality and service.

NS&I’s role is to offer retail savings products (including Premium Bonds) to help to provide cost effective funding for the UK Government. NS&I is an Executive Agency of the Chancellor of the Exchequer with a direct link into HM Treasury.

The organisation holds strong values around security, integrity and straightforwardness. Colleagues and customers are treated with professionalism and respect. This board level post reports directly to the Chief Executive and represents an unique opportunity to help lead an innovative public private partnership for a dynamic, customer-facing organisation with a nationally known brand.

About the role

NS&I is seeking to recruit a Partnership Director to take overall responsibility for the delivery of the  contract they have with a third party administrator responsible for all NS&I operations, including IT and customer services. This is a collaborative and innovative contract which has helped deliver savings of over £400m to NS&I, while also enabling innovation in products and improved customer service.

The role will mainly focus on ensuring the contract continues to deliver benefits to NS&I, through interaction with the business and effective engagement with the supplier. This will often involve complex commercial negotiations as well as overseeing the supplier’s operations in the UK and India. The post is likely to involve re-tendering the contract when it expires.

In addition to the responsibilities around the contract, the post will also develop and implement a customer complaint strategy for NS&I.

The Person

For this critically important post we need an individual with substantial experience in strategic contract management as well as an ability to operate confidently at high levels of scale and complexity. You will also require advanced interpersonal skills at a level necessary to lead a team and gain credibility with the outsourced partner and with colleagues within NS&I.

The role is equivalent to Senior Manager Function 3 and 6 under the Financial Conduct Authority Senior Manager regime although NS&I is not FCA regulated it has a similar shadow regime

NS&I is committed to equality of opportunity in all its employment practices, policies and procedures. NS&I is a two ticks employer and is therefore committed to interviewing all candidates with a disability who meet the minimum criteria for a job vacancy.

If you have any queries about any aspect of this appointment, or wish to have an informal discussion, then please contact Andrew Timlin on 020 7259 8743.

Closing date: 29th January 2018.